Parts Manager

Location

Canada | United States

Job description

Bonnyville Dodge is looking for a  Parts Manager to lead our busy Parts Department! The perfect candidate will strive to provide exceptional customer service to our bodyshops, day to day customers and our service department. Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Analyzes sales, expenses, and inventory monthly to maintain profit goals
• Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings, and holds weekly department meetings
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.

• Previous Parts Manager experience in a retail setting (preferred)
• Licensed Parts Technician (preferred)
• Excellent communication skills and an aptitude for customer service and leadership
• Proven history of managing inventory, including; day supply, turns, inventory obsolescence, cycle counts, and returns
• Innovative marketing skills considered an asset
• Ability to work in a fast-paced team environment
• Valid driver's license and acceptable driving abstract

We offer a competitive compensation and benefits package, social events, and a company matched pension plan.

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Salary