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Location

Irving, TX | United States

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Job description

DESCRIPTION and RESPONSIBILITIES: Provides telephone support to field techs via multiple methods while they install hardware at client locations. Provides excellent customer support to internal and external clients. Responsible for accurate tracking and documentation of installation timeline and any problems that may arise. Responsible to insure the timely installation of various pieces of hardware. Responds to the customer and Retail Solutions personnel via telephone, email, and ticketing system. Provides timely technical resolution of problems or escalations on behalf of customers to appropriate higher-level technical personnel. Troubleshoot reported Hardware, software, and network problems. Provide case status updates to Customer and Retail Solutions personnel. Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions, and configurations that may impact product performance. Minimum 2 years experience.

Skill/Experience/Education:

Mandatory:
Multi-Tasking, Vendor Facing, Client Facing,

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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Job tags

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Salary