Location
Los Angeles, CA | United States
Job description
Our Mission
To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.
What Makes Us Unique
You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.
Our Concept
Encanto is a Mexican restaurant that is located in the heart of Los Feliz. Our passion for la cocina Mexicana translates to a menu of bring, bold and seasonal and ingredient-driven cuisine. We have large curated selection of tequilas and agave-driven spirits that elate the palette.
What We Expect:
Hosts will reports to the Encanto Management team to oversee all matters of communication between the restaurant, managers, and guests . This includes the direction of OpenTable, holidays, incident solutions and guest requests. Essential and other important responsibilities and duties may include, but are not limited to the below;
Responsibilities:
- Fun
- Hospitable
- Hard-working
- Warm and friendly demeanor
- Ability to show warmth, empathy and hospitality through polished phone skills.
- Ability to be on your feet for an entire shift.
- Ability to keep up with business needs within the restaurant
- Team Player
- Positive attitude
- Support the service team to ensure guest needs/requirements are met in a timely manner.
- Detail-oriented
- Professional appearance and behavior at all times.
- Walk with graceful efficiency through the dining room to assist with service demands.
- Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
- Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
- Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
- Field event and regular voicemails and complete event inquiries with guests over the phone
- Be astutely aware of all aspects of Resy: how to make reservations, reservation waitlists, etc.
- Answer department telephone using correct greeting and telephone etiquette.
- Able to maintain flexible work schedule including overtime as
Ideal Candidate Will Have:
- A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining) .
- Must have Resy or OpenTable experience.
- High school graduate or equivalent vocational training certificate, college degree.
- Must be detail
- Must be a clear thinker, remaining calm and resolving problems using good judgment.
- Punctual, regular and reliable
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds.
- Able to manage multiple tasks effectively and meet
We Offer:
- $16.00-$20.00 per hour + pooled tips
- Free meal per shift
- Employee Dining Benefits
- Growth & Development opportunities
Job tags
Salary
$16 - $20 per hour
