Account Manager

Location

Charlotte, NC | United States

Job description

Addison Whitney is a global branding firm that specializes in verbal and visual branding, brand strategy and research. We leverage our expertise within these core services to provide a sophisticated approach to brand development across multiple industries including consumer, B2B, technology, healthcare, pharmaceuticals, finance and hospitality.  

With our unique and interactive creative process, we’ve helped clients for 33+ years capture marketplace opportunities and establish sustained differentiation, developing some of the world’s leading brands. 

To develop meaningful brands with purpose, what we do is done in a culture of curiosity and creativity. Our team’s success comes from a combination of our people, our experience, and our values. 

We welcome new ideas and processes, we respect one another, we recognize efforts and we are always finding fresh ways to enhance, improve and optimize rather than say “that’s just how we’ve done it”. 

Come join us. 

JOB SUMMARY

The Account Manager will be part of a highly successful and highly impactful Medical Technology & Technology team at Addison Whitney that is dedicated largely to non-pharmaceutical businesses. 

Operating with a teamwork attitude and growth mindset, the Account Manager functions as the primary client contact on a tactic level, supporting upper-level client management team members and partnering with Agency Operations. This position is responsible for the day-to-day account activities and ensuring the execution of tactical objectives is aligned with the client’s expectations and the overall brand strategy. 

Depending on specific project or client needs, the Account Manager will engage on client calls and assist with both client needs and problem solving to keep projects moving forward. The Account Manager will help scope out new requests by coordinating with various departments to pull together estimates and written scopes for review. This role will also be a key piece in ensuring successful client projects and satisfaction, while building rapport with the creative teams internally through clear communication, drafting project briefs, creative reviews and distilling client feedback. 

JOB RESPONSIBILITIES:

• Serves as the liaison between client and the internal/external stakeholders, relaying information critical to tactic development in a timely, concise manner
• Works directly with upper-level client management to scope projects, develop proposals, SOWs and estimates for new project opportunities  
• Partners consistently with Project Manager and Account Director to manage changes to project parameters that may affect timing, cost or workload
• Works within a multi-functional team, collaborating with internal stakeholders with a focus on proactive problem-solving and clearly communicating project status, deadlines, deliverables, etc. to internal team members
• Builds relationships with client contacts and colleagues, providing value as source of information relative to tactical strategy, brand objectives, and business needs
• Continuously works to stay current with brand information (data, strategy, competitive dynamics) and expand knowledge of marketing principles
• Serves as lead client contact for development of tactics from conception to completion, managing more than one at a time and of varying complexity
• Relays client-requested changes, serving as contact to seek additional feedback or guidance from client as needed
• Assists in writing project briefs and securing signed copies from client
• Orchestrates pre-kickoff meetings and initiation of new client requests
• Assist in financial control of the account, both utilization and profitability; partner with account biller to facilitate accurate monthly invoicing; help prepare regular reporting/reconciliations
• Ensures all deliverables meet AW standards for quality and excellence
• Supports upper-level account service managers on the implementation of strategic objectives
• Partner with creative services manager and creative team leader to manage and lead the team in all aspects of project development; ensure delivery of breakthrough ideas/work consistent with brand positioning and AW standards (i.e., excellent creative, on target strategically, on time, and on budget)
• Create and maintain project timelines, schedules and budgets - plan, monitor, appraise, and review project progress and team contributions

QUALIFICATION REQUIREMENTS:

• Bachelor’s degree required
• Minimum of 3+ years of creative agency or relevant client experience in marketing or related disciplines required
• Possesses strong knowledge and experience for processes on creative/strategy deliverables 
• Ability to be a self-starter and problem-solve
• Ability to work within a team or independently 
• Adherence to EST working hours with a strong team mentality

• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) 
• Performs well in a fast-paced environment with ever-shifting priorities 
• Demonstrates strong organizational skills, effectively executing multiple project streams in parallel 
• Possesses strong communication skills, both verbal and written

The annual base salary for this position ranges from $68,000 to $85,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance. 

At Addison Whitney, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. 

Addison Whitney is a global branding firm with a passion for building strong brands. We specialize in verbal and visual branding, brand strategy and research. We leverage our expertise across our core services to provide a sophisticated approach to brand development. Merged with your business strategy, this collaborative approach is critical in developing engaging brands for every audience that get attention and earn loyalty. We pride ourselves on creating a team environment inspired by collaboration, strategic thinking, and passion. What began in 1991 with three employees has grown and evolved into what you see today: a group of highly talented people who push themselves every day, never settling for what is but striving to uncover what could be. 

W o r k  H e r e  M a t t e r s  E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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