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Location

Remote | United States

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Job description

Mandatory Skills: ServiceNow ITSM + Risk Management (IRM)

Job Description:

• Minimum 7+ years working experience with ServiceNow platform in enterprise-wide, multi-tier ServiceNow production environment.
• Ability to conduct / lead/plan requirement gathering work shops
• Ability to provide tool comparison and guide on product Roadmap
• At least 7 years of experience in the IT Industry Experience as developer / Dev lead
• Working knowledge of cloud scripting languages preferably JavaScript's, JSON.
• Excellent / advance understanding and ability to script automated processes.
• Agile Scrum methodology Experience
• Hands-on experience integrating ServiceNow with external systems
• Solid knowledge of JavaScript, HTML, CSS.
• Portal Scripting in Angular JS
• CSS based UX/UI design & development
• Understanding of Angular based Client side & Server-side scripts
• Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
• Client and Server APIs i.e., GlideDialogWindow, Glide Form, GlideAggregate, GlideRecord, etc.
• Hands-on experience in ITSM, Service Level Management, Service Catalog, Release Management, Asset Management, CMDB, Event Management, Orchestration, Active Directory integration, B2B Integration and Virtual Agent.
• Excellent time management, organizational skills, crisis management and problem-solving skills are essentials
• Good oral and written communication skills Strong analytical, teamwork and customer engagement skills
• Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration
• Must be willing to teach and share all knowledge with team members and other operational teams

• Certification a plus
• ServiceNow Administration certification
• ServiceNow Certified Implementation specialist (Various Tracks)
• ServiceNow Service Portal Certification

Required Skills -

• Strong ITSM Process knowledge
• Reporting & Dashboards
• Good understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
• Notifications & Workflows
• Import Sets, Transform Maps
• REST, SOAP Integrations
• Service Portal Pages, Widgets, UI Macros
• Virtual Agent
• Client & Server APIs, Script Includes
• JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge

Soft Skills -

• Strong communication

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Job tags

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Salary