Business Analyst | University of the Pacific
University of the Pacific
Location
Stockton, CA | United States
Job description
Business Analyst Primary Purpose: Under the direction of the University Registrar, the Student Success Systems Analyst works within the university's Registrar's office. Primarily works with tools such as Ellucian Advise, Degree Works, Argos, Banner Student platforms and related student modules to enhance student success systems and students experience using the tools. The Student Success Systems Analyst assists a variety of academic departments and teams including student success to most efficiently make the best use of the tools and improve organizational performance in accordance with best practices.
This work involves expert application of service design, business process design, process management, change control, and maintenance of the tools. The Analyst further works with clients and, as needed, with solution architects, application administrators, to implement the new or revised processes in the tools.
Essential Functions: - Review, analyze, evaluate business processes, gather system requirements, end-user requirements, and business requirements to improve the users experience and meet business outcomes.
- Document functional and technical requirements, process workflows, and any other results of business analysis and obtain sign-off from process owners and facilitators.
- Update repository documentation of all technical systems procedures and processes.
- Prepare and organize testing such as functional testing and user acceptance testing.
- Explore, analyze, and present summarizations of analyses on large datasets, using advanced data mining tools and visualization techniques such as Power BI.
- Track and manage business process improvements through to implementation.
- Develop audit processes, manage bug and error reporting, and implement internal controls resulting in better process management.
- Develop data entry standards for student information, retention guidelines, and monitor compliance with these standards.
- Using independent judgement, determine and document project requirements. Understand functions and features of software interfaces used by Office of the Registrar from both the technical and client perspective.
- Improve processes by researching and identifying best practices, enabling innovation, fostering collaboration, and effectively leading change through data-driven process improvement methodologies.
- Maintain familiarity with all current systems, evaluating their effectiveness and making recommendations for enhancements.
- Document daily/operational business processes (process mapping and modeling) for current 'as-is' and future 'to-be' states.
- Coordinate the gathering of requirements and development of functional design documents based on those requirements using standardized procedures.
- Participate in development and updates of user procedures, guidelines, job aids, checklists, and training documents. Participate in communicating and training new system users.
- Provide continuous review of functionality in Registrar technical systems to improve the business processes and workflows in the Office. Create and modify reports, analytics and key performance indicators based on requirements and goals of the Office/University.
- Ensure data integrity through detail-oriented entry of program, catalog, and regulation updates. Validate and tests degree audits.
- Conduct end user training and develop job aids for self-service training.
- Serve as liaison between business users, key university stakeholders, Pacific Technology, and the Office of the Registrar, providing clear communication concerning technical systems in the Office.
- Foster inter-department relationships that emphasize collaboration, delivery, and process improvements. Work effectively with all areas of the University including other systems/business analysts and project managers on joint projects as necessary.
- Develop roadmaps for specific project implementation and direct communications to the university community.
- Perform other related duties as assigned.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritizes policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty and staff.
Minimum Qualifications: - Bachelors Degree in a related field or Business Analytics Certification.
- One (1) year of experience with Project Coordination and Tool Implementations.
- One (1) year of experience training end users on software products that improve business processes.
Preferred Qualifications: - Higher education experience.
- Masters degree in a relevant field.
- Familiarity with Argos, Power BI or other data reporting and analysis tools.
- Familiarity with analytical reporting.
- Project Manager certifications.
- Familiarity with SQL or database query languages.
Skills/Knowledge and Expertise:
- Demonstrated knowledge in business process analysis, designing specifications, workflow tools, and relational database applications such as Banner, Degree Works, and CRM Advise.
- Ability to work productively in highly collaborative environments that maximize autonomy and decision-making.
- Ability to carry out project support/administrative functions; establish responsible deadlines and personal work plans and manage time effectively.
- Ability to communicate for understanding or instruction.
- Ability to utilize Microsoft Office tools such as Outlook, Word, Excel, PowerPoint, and Visio, to enhance communications with campus community.
- Ability to interact positively and effectively with on-and off-campus partners, provide support, and adapt to changing priorities.
- Strong work ethic and team player.
- Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work requires extended periods of sitting and computer work with repetitive use of hands and wrist. Requires ability to frequently review computer screens and paper reports visually. Occasional standing, walking across campus, climbing stairs, bending, stooping, and reaching. Constant verbal and written communication. May be required to lift to twenty-five (25) lbs.
Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours, may require additional time based on business needs or deadlines. Light travel expected.
Hiring Range: $75,000-$77,410 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidates qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement: All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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About University of the Pacific
University of the Pacific is a mission-driven organization, focused on creating the next generation of leaders in a wide array of disciplines through student-centered teaching and research that blends learning in classrooms, laboratories and studios with real-world experiences partnering with organizations across northern California. No matter the job, every employee at Pacific is part of contributing to the mission of California’s first university, which ranks in the Top 20 in the West and Top 100 in the U.S.
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