Customer Service Associate
Michael Popwell State Farm
Location
Cumming, GA | United States
Job description
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities:
- Apply appropriate changes to consumer policies based on the information provided
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Qualifications:
- Excellent active listening, interpersonal, and communication skills
- High school diploma or GED equivalent needed
- Prior work in a customer-facing position or customer service role is required
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- Basic knowledge of insurance policy procedures and schedules is preferred
About Company:
We are one of the top-producing State Farm Agencies in the State with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency:
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Our office is located in Suwanee.We have 12 years of combined insurance experience in our office.Additional languages spoken: Spanish.
If you want a career, not a job, then we encourage you to apply.
Job tags
Salary
