Location
Norcross, GA | United States
Job description
The Account Manager helps to lead the company’s efforts to maintain and expand relationships with enterprise level customers. Assigned to a limited number of named customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. The Account Manager reports to the Senior Director of Sales.
Further focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. Because environmental and organizational conditions change rapidly, the work involves innovation and creativity in generating ideas for quick response. Decision-making is focused on implementing practical, timely solutions. The job requires getting things done quickly and handling a variety of activities. Self-assurance and the confidence to purposely drive toward results while constantly problem-solving and engaging the commitment of others is essential.
Because building rapport and relationships with individuals and groups requires an outgoing, poised and persuasive communication style, the Account Manager will be goal oriented, and able to engage customers and teammates in an enthusiastic way. Because the pace of the work is faster than average, the ability to learn quickly and thoroughly while continually recognizing and adapting to changing conditions is critical.
While the job requires the ability to act independently, a sense of urgency and the confidence to handle a variety of challenges, a full commitment to the success of the business and high standards of achievement are expected in this position. The emphasis is on results, and effective systems that achieve results through and with people.
Job Responsibilities: - Establishes productive, professional relationships with key personnel in assigned customer accounts, at both the management and account executive levels.
- Coordinates the involvement of company personnel, including sales support services, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Resolve any issues raised by customers to ensure customer satisfaction is maintained.
- The ability to identify within the account opportunities in which to invest, as well as those that are not of value.
Accountability and Performance Measures - Achieves assigned sales quota in designated accounts.
- Meets assigned expectations for profitability.
- Achieves strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Maintains high customer satisfaction ratings that meet company standards.
The minimum qualifications and required skills for the Account Manager position are listed below: - 5 years of Account Management experience
- Less than 25% travel is required
- Bachelor’s degree in Business or related field
- Strong computer skills with practical experience in Microsoft Outlook, Word and Excel.
- A valid driver’s license
- Experience in the print on demand industry or business to business sales preferred.
- Proven ability to collaborate successfully.
- Strong analytical skills
- Strong organizational skills
- Strong verbal and written communication skills
- Proven track record in creating and executing a sales plan while also adapting as circumstances change
- Strong negotiation skills
- Ability to self-assess.
- Deductive reasoning skills
PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected by state, federal, or local laws.
Job tags
Salary
