Solutions Consultant - Service Desk

Location

San Francisco, CA | United States

Job description

Do you love working with technology? Are you a power user of Asana, Microsoft 365, Azure and Google Apps? Can you figure things out quickly? Do you love working with cool people?

You may be the perfect candidate to work with Neetek Systems Integration, Inc. We are an IT Outsourcing and MSP looking for the right people to join our task force. We’ve built a business around handling everything IT for our clients, and we need people to help us meet that commitment.

WHO WE ARE

We’re an energetic group of information technology professionals. We love to have fun, but we also know when to switch gears into focused work mode. We are focused on delighting our clients with professional, friendly IT support that actually executes!

We’re problem solvers, leveraging technology to solve business problems for our clients. We dive deep into the fundamentals of the issue, then we use logic to overcome the problem. Our mission is to maximize positive impacts for our clients.

CORE VALUES

At Neetek, we hold the strong conviction that productive activity is the key to prosperity, unlocking the wealth of happiness that results from a job well-done. We are focused on delighting our customers with successful project execution and friendly, professional IT support.

1. Be Productive - There are opportunities each day to create something that delights within our client portfolio, we grab those opportunities. Productivity is the key to prosperity.
2. Solve Problems - We don’t let problems hold us back, we solve them as quickly as they come up.
3. Build Lasting Partnerships - We leverage technology to create lasting partnerships with our clients.
4. Execute - We don’t discuss things forever, we execute and make them happen!

YOU MAY BE A GOOD FIT IF YOU

• Have Great People Skills - You’re able to pick up a conversation with just about anyone, and it ends with laughter!
• Are A Critical Thinker - You don’t see things “as is,” but you’re able to utilize critical thinking skills to see all of the angles.
• Are a Versatile Communicator - You’re able to speak “tech” with our team, but speak “client” to the client. You speak professionally while helping clients accurately understand their IT problems.
• Are Detail Oriented - The Devil Is In The Details.. You’re able to keep your eye on all of the details, even when there are a lot of elements at play.
• Know The Tools - You’re a rockstar at Asana, Google Apps, Microsoft 365, and you can seamlessly use them while working with our clients
• Document Everything - You keep tabs on everything that you’re working on and ensure that you properly document.
• Have The Right Experience - You’ve got some serious tech experience and you’re willing to learn. We’d like 3-5 years of experience and if it’s been with small to medium size businesses (25 - 500 employees), but that’s not a requirement. For us, it’s about making the right cultural fit than the amount of experience. 
• Are Based In the San Francisco Bay Area - You’ll be working from our offices and our client offices. You Must have access to a reliable vehicle and possess a valid driver's license, as transportation to various locations is required for this position.

YOU’LL NEED EXPERIENCE WITH

As a Solutions Consultant with specialization in Service Desk Support, you’ll be working with our client's IT setup, day in and day out. You’ll need at least a basic understanding of and familiarity with the environments we’ve listed below. We’re excited to hear about your hands-on experience in the interview process.

• Strong Experience with Microsoft Office 365 and Microsoft Intune etc. and/or Google Workspace.
• Implementation and support of IT systems on leading commercial Cloud platforms, including O365, Google Workspaces, and general administration of Azure and AWS.
• Strong on Windows platforms, and competency with supporting Apple Mac.
• Hands-on experience with enterprise-level messaging and collaboration services (Slack, Teams, One Drive, Exchange, SharePoint, O365 Administration and setup & Secure Messaging) implementation or operations.
• Supporting Enterprise Identity and Access management (IAM) and EMS services (Active Directory, LDAP, SSO, Intune, OKTA, MFA, Password Managers) implementation or operations.
• Configuring, troubleshooting network equipment such as Cisco Meraki and others.
• Medium to large systems administration in an enterprise environment using virtualization or private cloud technologies, including VMware and Hyper-V, hybrid cloud, preferred but not required.

If you’re confident that you’ve got a grasp of these systems and have what it takes to meet the qualifications, let’s talk about what you’d be doing for our clients.

WHAT YOU’LL ACCOMPLISH 

• You’ll be representing Neetek in everything that you do. We pride ourselves on providing service with a smile, so you’ll be bringing that to our clients!
• Using Communication and interpersonal skills as the point of contact for client’s account
• Documentation of tasks and projects as well as client communication
• Taking accountability and responsibility for all aspects of client IT environment
• Collaborating with the team on projects and documentation
• You’ll be Installing, configuring, and maintaining desktop applications, operating systems, and software updates.
• You’ll have fun providing a high level of service to our clients! We love what we do, and we work with people that do as well!

WHAT YOU WILL LOVE ABOUT WORKING HERE

First, we’re about to become best friends! We support each other inside and outside of the office. If you play guitar, we’d love for you to bring it into the office and show us. We love to support each other!

If that wasn’t enough, here are some of the perks of working here:

• We Do Happy Hour - We strongly believe in hanging out with each other. Our resident DJs spin some tunes and we enjoy some refreshments.
• Medical Insurance including health, dental and vision
• 401K plus company match
• Competitive Salary: $85k-$105k
• Possible eligibility for performance bonus and other incentives
• Commuter Benefits
• PTO plus sick time
• Fun Office Environment

As a requirement of the hiring process, qualified candidates will be subject to a background check.

We’re excited to bring our next Solutions Consultant on board. If you feel that you’d be the perfect candidate for the role, we’d love to hear from you!

Neetek Systems Integration, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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