St. Luke's University Health Network
Location
Allentown, PA | United States
Job description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Manager, Capacity Planning - Access Center will ensure the successful coordination and delivery of day-to-day operations for the provider template management of assigned specialty teams. This role will manage, lead, inspire and support a team of Template Administrators through mentorship, coaching and benchmarking. This role will monitor the performance of provider schedules through the use of established patient access analytics, and partner with practice operational/clinical leadership teams to identify and implement continuous improvement opportunities. The Manager, Capacity Planning – Access Center will maintain the formal documents which define the build of provider templates and scheduling. In partnership with the Senior Director, Operational Excellence and Capacity Management, the Manager, Capacity Planning will execute patient access initiatives as they relate to SLPG Access Center strategies and key imperatives. The Manager, Patient Engagement will create a culture of empathy and service excellence. The Manager, Patient Engagement will facilitate engagement across practice leadership, capacity management and IT teams.JOB DUTIES AND RESPONSIBILITIES:
Leads a team of resources that provide day-to-day administration and implement provider template enhancements for assigned specialty teams.
Facilitates monthly and quarterly patient access reviews to manage performance and proactively identify trends or inconsistencies for assigned specialty teams.
Partners with operational/clinical leaders to identify provider capacity opportunities through optimal design of templates, decision trees and ambulatory technical requirements.
Responsible for maintaining optimal template designs, technical requirements, and decision tree logic for assigned specialty teams.
Works closely with Epic Ambulatory and Cadence teams (IT) to prioritize and manage optimization opportunities that enable patient access and scheduling effectiveness.
Monitors provider schedule performance (i.e., clinical time, utilization, no shows, and throughput) in accordance to defined policies and guidelines.
Performs analyses to identify capacity creation, utilization, and patient access strategies to be carried out by team of resources.
Provides provider location planning recommendations to operational/clinical leaders and individual providers, and partners with the Template Administrators to implement template enhancements.
Models impact of proposed template changes and partners with SLPG leadership to ensure awareness and adoption, as appropriate.
Other duties may be assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to seven (7) hours per day, four hours at a time. Frequently uses fingers for typing, data entry, etc. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony when reading reports and viewing computer screen.
EDUCATION:
A bachelor’s degree in business administration, healthcare administration (or relevant major), accounting, finance or related field is required.
TRAINING AND EXPERIENCE:
A minimum of three to five years of related healthcare industry experience, with a vendor or consulting organization, or within a large provider-based delivery system. Experience managing direct reports is preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
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