Location
Olive Branch, MS | United States
Job description
DESCRIPTION
This is a Learning Trainer position for Support Department. Shift pattern will be NB3-1800 (Wednesday - Saturday) with Overtime day being on Tuesday (if needed).
The Behind the Smile (Learning Trainer) works with Operations Managers, Area Managers, Production Assistants and Associates. The Behind the Smile Learning Trainer is responsible for the execution of associate on boarding programs, providing a welcoming, exciting, and engaging new hire experience. The Behind the Smile Learning Trainer constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will measure production quality and quantity and applies learning tools to improve both. The Behind the Smile Learning Trainer maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves Associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage Associate development.
Supports the updating of SOPs and SOP certification of Associates and managers; assists in driving success of peak and non-peak training plans.
Interested candidates should demonstrate the following competencies:
Excellent communication skills
-Comfortable speaking in front of a group and one-on-one
-Able to give and receive feedback effectively
-Drives learning success by checking for understanding (able to recognize when a
group or individual is lost and needs more attention)
Ability to follow up
-Always meets time commitments and deadlines, is goal oriented
-Provides Leadership with insights and progress updates
Proven people skills – ability to work well with others
-Works hard for the success of others, constantly remains “customer obsessed”
-Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
-Is an active listener
Is a technical expert
-Demonstrated ability to consistently function at 100% of expectations
-Understands upstream and downstream impacts
-Is able to use resources to expand knowledge and can answer tough questions
Key job responsibilities
Lead training and/or start of shift meetings for a group of 20+ Associates. Maintain expert-level knowledge in at least two production departments; evaluate and improve processes within work areas; refine learning tools and techniques across the FC. Assist in measuring the effectiveness of training; develop, maintain, and apply learning to encourage Associate development. Drive operational mechanisms to ensure an exceptional and reliable onboarding experience. Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment. Use a hands-on approach to facilitate Associate onboarding curriculum that engages and excites newly hired employees in a welcoming and supportive environment. Support the updating of SOPs and SOP certification of Associates and managers. Giving and
receiving effective feedback.
We are open to hiring candidates to work out of one of the following locations:
Olive Branch, MS, USA
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Job tags
Salary
