Technical Writer

Location

Rockville, MD | United States

Job description

CVP is seeking a Technical Writer to join our growing team. The Technical Writer will c raft needed informational IT messages to the community using tools provided by the Government. Develop knowledgebase documentation and maintain documentation library. Develop SOPs Distributes Tech Tip of the Week .   Create and incorporate visual elements, such as diagrams, charts and video media, to enhance comprehension of IT compliance concepts. Ensure consistency in terminology, style, and formatting across all technical materials. Collaborate with cross-functional teams to gather technical information and evidence of compliance with regulatory requirements.  

• Develop customer-focused content, articles and end-to-end solutions focusing on improving content quality.  
• Collaborate with partners to identify and document content priorities and continually improve the content and drive great, real-world solutions.  
• Work with technical support teams to draw out technical information and turn it into customer ready content.  
• Author the documentation and test/ validate any samples that will be published to customers.  
• Respond to reviewer feedback and incorporate feedback as needed.  
• Deliver documentation according to specifications and priorities provided by content team.  
• Use content team tools, process, and publishing guidelines to deliver high quality documentation.  

• BS/BA with one years of technical support, or HS with five years of technical support  
• 2+ years of technical writing experience and/or experience creating technical, customer facing content.  
• Self-starter who works well independently and with others.  
• Strong written and verbal English skills.  
• Knowledge of Microsoft products  
• Knowledge of Adobe products  
• Degree in Computer Science, Engineering, Data Science, or Communications, or equivalent experience or equivalent work experience.  
• ITIL Foundations (or ability to obtain ITIL Foundations certification within 3 months of joining) 
• Ability to work both independently and collaboratively in a remote team environment  

Desired Qualifications  

• Federal customer experience supporting HHS, preferably NIH desired .  

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We   help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call  What’s Next.  

What do we do?  We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.   

How do we do it?  Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation.  

Why do we do it?  Our    define   the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building  What’s   Next   for our clients and their customers.  

We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better.  

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.  

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