Salesforce Business Analyst - US
Location
Waukegan, IL | United States
Job description
Role: Salesforce Business Analyst
Location: Waukegan, IL (Work from Office)
Duration: Only FTE. (No H1B Transfer)
Job Description:
Responsibilities
- Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements.
- Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process.
- Build a clear requirements development strategy for each [Removed]
- Strong understanding of Salesforce's capabilities and limitations and can clearly communicate to customers and internal business stakeholders.
- Ability to organize and drive process reengineering sessions.
- Responsible for identification and inventory of customer process pain points and gaps in best practices
- Perform rapid analysis and decomposition of complex business information into technical process components.
- Perform business process modelling, user experience modeling and basic technical architecture diagramming
- Can interpret technical and business strategy roadmaps and apply a detailed technical solution
- Comfortable building and demonstrating prototypes in Salesforce
- Has hands on experience in several large-size implementations using salesforce.com Service Cloud and adjacent technologies
- Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
- Manage deployment activities with IT and business units
- Lead and Manage User Acceptance Testing (UAT)
- Ensure thorough, high quality and standardized documentation is in place for projects:
- Review, analyze, and create detailed documentation of use cases, business processes along with users' needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
- Document process workflows and make appropriate recommendations to impact operational efficiencies
- Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
- Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan
Required qualifications and background .
Required
- Extensive broad technology experience, 5-8 years of experience in business analyst or similar role by function, 5+ years preferred
- Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream.
- Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture.
- Ability to coordinate and understand data modeling, ETL development and testing activities.
- Excellent written and oral communication skills, ability to articulate and document processes and workflows.
- Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams.
- Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget.
- Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design.
- Education: Bachelor of Art or Science minimum with demonstrated academic achievement
Preferred
- Experience in a Client Service business and/or client facing role
- Experience in Salesforce Service cloud with integrations
- Experience in SQL and/or NoSQL database understanding, design, architecture
- Salesforce.com admin level certification
- Experience with reporting tools like Microsoft Power BI, Tableau
- Experience in testing and bug reporting tools
- Expertise in data profiling, mapping and/or analytics
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