Customer Success Field Technician (Ag-tech/Irrigation)

Location

Nebraska | United States

Job description

Come work alongside some of the most talented minds in the agtech industry. We are a team of innovators who are accelerating the digitization and sustainability of our planet’s food system. At Arable, you will have the unique opportunity to build something meaningful with an amazing group of people who care about each other and their work.

What we do:

At Arable, our goal is to connect all the world’s farms to help optimize the global food system. This is an ambitious goal, but the need has never been greater to rethink how we will feed an ever-growing population and reduce our impact on natural resources. We believe the heart of the solution is digitizing the analog world with high-fidelity data to help food producers optimize their operations. We hope the impact of our work will improve the lives of farmers everywhere and be a major contribution to securing the global food supply for decades to come.

A few examples of the work we’re doing today:

• Helping farmers in India and Mozambique adapt to the effects of climate change on their farms with novel data-driven crop insurance
• Giving produce growers in California the tools to optimize production and minimize waste
• Helping irrigated farms in Nebraska manage water more efficiently and sustainably to protect our water supply

What you will do:

We're seeking a Customer Success Field Technician to join our team, specializing in agricultural technology and irrigation solutions. You'll be instrumental in ensuring our clients' success by providing on-site technical support and guidance and directly engaging with farmers to optimize the use of our electronic equipment in their fields.

Responsibilities:

• Engage directly with farmers to understand their needs and challenges, providing personalized technical support and guidance.
• Install and configure Arable's electronic equipment in farm fields, ensuring seamless integration and functionality.
• Conduct on-site training sessions to educate farmers on the use and maintenance of our technology solutions, emphasizing best practices and maximizing yield.
• Proactively identify areas for improvement and provide feedback to our engineering and product development teams to enhance our offerings.
• Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues.
• Maintain accurate records of customer interactions, service activities, and equipment inventory.

Qualifications:

• Strong background in customer success or client-facing roles, preferably in the agricultural or technology sector.
• Technical proficiency and understanding of electronics, sensors, and agricultural technology.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Problem-solving mindset and the ability to troubleshoot technical issues effectively.
• Self-motivated with a passion for delivering exceptional customer service and driving positive outcomes.
• Willingness to travel to farm locations in North Platte, Nebraska, and surrounding areas as needed.

Join us in revolutionizing agriculture and empowering farmers with innovative technology solutions!

What we offer:

At Arable, you will be joining a company of dedicated team players who bring together diverse expertise and a passion for building a more sustainable future. We are a fast-moving startup committed to providing a rewarding employee experience through the work we do, the team, compensation, and benefits, including:

• Excellent medical, dental, vision, and a 401k program
• Flexible PTO
• A focus on community involvement and career development
• Being a part of creating innovative new products that have a positive impact on the world

At Arable, we don't just accept difference—we celebrate and support it. Not only because it's the right thing to do but because we draw on the differences in who we are, what we've experienced, and how we think to make Arable thrive. Arable is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, protected veteran status, and any other characteristic protected under applicable State or Federal laws and regulations.

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