Comcast
Location
Maryland | United States
Job description
Job Summary
Reporting to the Director, Solutions Engineering, the Solutions Engineer I is responsible for providing solution engineering support to the Inside Account Management team. This person will have technical knowledge of OSI model, IP Subnetting, Routing protocols, Network and Security products and services. Additionally, this position must have a strong understanding of networking design, specifically network architecture and function, routing protocols, multicast, and QoS/Cos.Core Responsibilities:
Provide solution engineering support to Inside Account Management team
Responsible for lifecycle sustaining engineering support (discovering, solution and proposal)
Provide sustaining engineering support for the existing client base
Handle moves, adds and changes (MACD)
Support activities related to account development
Capture customer technical requirements and translate to a design based on Masergy supported solutions
Provide guidance and thought leadership related to Masergy’s capabilities for RFI’s, RFQ’s and RFP’s
Develop strong understanding of the use of Masergy’s internal application suite
Additional duties as assigned
Knowledge/Skills/Abilities:
Knowledge:
Working knowledge of: OSI model, IP Subnetting, Routing protocols, Network and Security products and services, back office systems, and fundamental understanding of product stack for network and security
Technical knowledge of Software Defined Networking (SDN) required
Strong understanding of networking design, specifically:
Network architecture and function;
Routing protocols;
Multicast;
QoS/CoS
Fundamental understanding of Security and UCaaS
Skills:
Excellent written and verbal communication skills
Strong organization, prioritization, and rationalization skills
Ability:
Ability to work in a dynamic, fast paced, team oriented environment
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Sound decision-making and judgment, especially under pressure
Must be a self-starter, efficient in achieving goals and proactive in pursuing subsequent duties
Ability to perform duties with little supervision
Ability to work effectively and add value as a team member
Must be able to coordinate across various groups and functional teams
Education:
Bachelor's degree from four year college or university; or any equivalent combination of experience and training
Additional Experience:
2-5 years industry experience in enterprise networking or related field experience required
Experience with customer facing presentations required
Project Management experience is a benefit to assist with the planning and oversight of large customer implementations
Network Design background highly desired
Certificates/ Licenses:
Fortinet NSE 3 certification preferred
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Pay range information for the primary location is below.
#Masergy
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Salary:
Primary Location Pay Range: $99,146.62 - $148,719.92
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $35,000
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Salary:
Primary Location Pay Range: $99,146.62 - $148,719.92
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Targeted Commission: $35,000
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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