Location
San Diego, CA | United States
Job description
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We are actively seeking a motivated Marketing Supervisor to join our resort in Balboa, CA.
Qualified candidates must be outgoing, tenacious, and driven to succeed. This job requires excellent customer service skills and ability to go above and beyond providing an outstanding guest experience!
Job Responsibilities (Not Limited to):
- Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.
- Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
- Must maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budgets
- Must be able to work days, nights, weekends, and holidays.
- Must be proficient in Microsoft Office (excel and word).
- Must maintain department standards of production and work as a team player.
- Direct supervision of Resort Host/Concierge/Marketing staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
- Resolve issues pertaining to tour statuses, bookings, coding and etc.
- Compile data on each Resort Host's performance.
- Prepare additional reports deemed necessary by management.
- Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
- Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
- Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Minimum Qualifications:
- High School diploma required.
- Possess excellent communication skills both written and verbal.
- Must be highly motivated with a positive attitude and good work ethic.
- Detail oriented while maintaining multi-task abilities in a busy environment; professional and organized; able to exhibit problem solving ability.
- Ability to effectively coach, counsel and motivate direct reports
- Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
- Ability to negotiate effectively
- Working knowledge of marketing databases
- Ability to lead by example
**Compensation for this position is $66,560 per year, plus incentive earnings reasonably ranging $18,440+ annually, depending upon individual performance and site targets. Performance above or below reasonable expectations could result in incentive earnings outside of this range.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Flexible spending accounts
- Life and accident coverage
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Compensation
The annual salary for this role is $66,540.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
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