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Location

New York, NY | United States

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Job description

Title: Application Production Support

Location: NYC,NY , Jersey City, NJ, Plano, TX, Charlotte, NC, Phoenix, AZ

High level JD:

6+ years of experience in Application Production Support in Linux platform.

Strong Technical Troubleshooting skill

Good experience in scripting Shell, Automations

Well versed with ITIL - Incident Change Release management

Basic knowledge of Middleware technologies - Apache Tomcat

Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus.

Good experience in AutoSys or any scheduling mechanism.

Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc

Knowledge of Banking domain (preferable)

Handle outage calls efficiently, triage any issues, and fix them.

Do Root Cause Analysis of repetitive and problem issues.

Report issues and resolve as per process and documentation.

Basic knowledge of Database - Oracle SQL

Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database

Good to have knowledge of AutoSys or any scheduling mechanism.

Good to have DevOps SRE, Automation, cloud knowledge.

More details about expectations from this role.

Understanding Incident Management System

APM Tools

Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc.

Analyzing Failures using APM Tools

Usage of Batch Monitoring Tool

Types of Jobs Failures and Troubleshooting

NAS, FTP- Failures

Basic Web Server Administration

Shell Commands

Linux Administration Basics

ITIL Process in Wells Fargo

Standard Maintenance Activities & SOP

DB-Oracle/MSSQL - Admin Basics

Standard Commands for health check

Basic Networking Commands

Understanding the Networking topology, Load Balancer etc

Troubleshooting Basic Failures

Fiddler/Post Man

Understanding the Support teams in Wells

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Job tags

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Salary