TOPPAN INTERAMERICA INC.
Location
Mcdonough, GA | United States
Job description
Job Title:
IT Help Desk Administrator and Technical Support Specialist
Standard Title:
Help Desk / Tech Support
Position Summary
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT help desk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Essential Functions and Responsibilities
Help Desk Administration:
· Issue, monitor, and respond quickly and effectively to requests received using TIA's help desk ticket system.
· Document internal procedures following best practices.
· Convert help desk tickets into knowledge base articles.
· Stabilize the IT environment with a focus on improving the security and resilience of the network and computer systems.
· Define, document, and enforce system policies and standards.
· Maintain inventory of all equipment, software, and software licenses.
· Perform timely workstation, hardware, and software upgrades as required.
· Develop procedural documentation, visual diagrams, and relevant reports.
Technical Support:
· Provide help desk support and resolve problems to the end user's satisfaction.
· Monitor a help desk for tickets assigned to the queue and process first-in first-out based on priority.
· Modify configurations, utilities, software default settings, etc. for local and remote workstations.
· Assist with onboarding and offboarding of employees.
· Ensure all workstations have a computer, monitor, keyboard, mouse, hard drive and any additional specialized equipment in good working condition.
· Install, test, and configure new workstations, peripheral equipment and software.
· Manage PC and macOS deployment for employees using standard hardware, images, and software.
· Assign and maintain users and computers to proper groups in Active Directory.
Education and/or Experience
A Bachelor's degree from four-year college or university and one to two years related experience and/or training; or equivalent combination of education and experience.
Computer Skills
To perform this job successfully the following computer proficiency is (are) required: Microsoft Client and Server Systems, Microsoft Office Suite, Linux, PostgreSQL, Microsoft Visio.
A knowledge of virtualization, distributed applications, and cloud computing is preferred.
Other Skills and Qualifications
· Work continuously on a task until completion (or referral to third parties, if appropriate).
· Prioritize and manage multiple open projects at one time.
· Familiarity with the latest project documentation tools and software packages.
· Understanding networking concepts including LAN and WAN connectivity.
· Knowledge of virtualization, distributed applications, and cloud computing.
· Ability to communicate needs for additional resources and solutions to the IT Manager.
· Experience working in a team-oriented, collaborative environment.
· Must be open minded to new solutions by suggesting and accepting ideas of others.
· Utilize strategic, operational, and technical skills to propose solutions.
· Demonstrate confidence, enthusiasm, and a positive attitude working with others.
· Perform self-paced, continuous education of IT systems as well as knowledge sharing with other staff members.
Job Posted by ApplicantProJob tags
Salary
$50k - $60k
