Marian University of Indiana
Location
Indianapolis, IN | United States
Job description
Position Title:
Helpdesk Manager
Job Description: As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks a Helpdesk Manager to promote our Catholic Franciscan mission and identity by overseeing the Helpdesk and it’s six technicians. The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. This person needs the ability to manage a team of IT professionals and is technology savvy enough to hop in and roll his/her sleeves up to assist. The HD Manager needs the ability to make deliver alternative solutions after evaluations as well as represent Marian University in a positive and professional way to diverse populations. This person works extremely close with the Marian University CIO.
Essential Duties and Responsibilities: - Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
- Manages Freshworks Ticketing system including ticket assignment and queue
- Works closely with CIO on Mission critical projects
- Provides the CIO with usage stats, inventory counts, and monthly printing numbers
- Coordinates with CIO to process Purchase Orders and various product purchases as needed
- Manages the budget segment related to laptop/iPad/Inventory purchases
- Manages the iPhone program
- Leads by example
- Strong A/V skills as well as strong A/V vendor skills
- Ability to decide when to purchase new equipment or when to repair.
- Desire to take a group of talented individuals name make them into a team
University Expectations: (examples listed below)- Knowledge of and a commitment to the mission of Marian University
- Adheres to Marian University’s policies and procedures
- Shows courtesy and respect in interactions with fellow employees, students subordinates, and supervisors
- Communicates regularly with supervisor about Department issues
- Meets department productivity standards
- Participates in developing department goals, objective, and systems
- Assists to establish department measurements that align and support the accomplishment of the University’s strategic goals
- Adheres to the department budget.
Required Qualifications: Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- To be qualified for this position the candidate must have a minimum of an Associate’s Degree in a technology related field, Management related field, or an equivalent experience.
- Preference will be given to those with Marian University experience as a Faculty, Staff, or Student.
Review of applications will begin immediately and continue until the position is filled. Applications require a cover letter, a current resume, contact information for three professional references, and responses to the supplemental mission questions.
Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Preferred Qualifications: Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:
Posting Number: P427S
Open Until Filled: Yes
Special Instructions to Applicants: Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:
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Job tags
Salary
