Greeter

Location

Shillington, PA | United States

Job description

Greeter/Sales Consultant - Reports to the Sales Manager

Education

High school diploma or the equivalent.

Licenses

Driver's License

Sales License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Ability to communicate customers' interest, needs and requests to management and sales personnel.

Surroundings

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

on a regular basis

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

infrequently

Climbing

infrequently

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

JOB SPECIFIC EXPECTATIONS:

• Demonstrates favorable public and employee contact   
  • Works harmoniously with co-workers and supervisor.
  • Shows a professional approach towards customers, co-workers and the public at large.
  • Dresses appropriately for the position held to insure a professional image.
• Demonstrates adherence to company procedures.
  • Comes to work on time and is dependable.
  • Requests vacation and personal time off in a timely manner.
  • Is self-disciplined and works without constant supervision.
• Maintains a positive attitude about the job.
  • Shows a willingness to perform all duties of the position.
  • Shows a positive approach toward helping customers and co-workers.
  • Accepts supervision positively.
  • Adapts to changing conditions and shows willingness to assist others when needed.
  • Demonstrates pride and professionalism towards the company.
• Aggressively and cheerfully perform or ensure performance of any and all activities necessary to improve and maintain the highest possible Dealership Customer Satisfaction level.
• Maintain a high level of product knowledge; participate in any and all product training available.
• Maintain a high level of knowledge of competitive models and their features, and how they compare to the Volvo product.
• Set goals for each months productivity; plan and organize how to reach those objectives.
• Be proactive by seeking new customers through prospecting and referrals.
• Show concern for the customers needs throughout the sales process.n Use closing techniques effectively; ask for help from management with closing when necessary. Be profit minded when closing.
• Follow all dealership processes and procedures to ensure an excellent rating on the sales, delivery and follow up processes from each customer.
• Follow up with each customer to ensure their complete satisfaction.

 OTHER DUTIES

• Develop personal selling skills through continued professional training. Participate in the zIEGLER training program as well as any other training offered by the manufacturer.
• Any other duties as assigned by supervisor.

 QUALIFICATIONS:

A professional appearance and customer oriented attitude.

A valid in-state driver’s license with an acceptable driving record according to dealership guidelines.

Excellent interpersonal and telephone skills; well organized and self-motivated.

 ADVANCEMENT

• A 90 day performance review must show positive performance
• At the 6 month review, a positive performance review will advance to a Sales consultant position. 

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...) at any time with or without notice

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