Salesforce Business Analyst_Remote
Location
Missouri | United States
Job description
MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Job Title: Salesforce Business Analyst
Locations: Remote
Duration: 6+ months
Rate: $50-$55/hr on w2
Salesforce BA Job Description:
WWT is seeking a Salesforce Business Analyst to lead requirements managements, customer management, and acceptance criteria definition. We are looking for someone who is able to manage both the functional and technical aspect. We are looking for someone who is technical AND functional on salesforce product.
Responsibilities:
- Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements Gather, create and document current and future business process flows.
- Quickly learn the system
- Change management, writing communication materials for UAT coordination and go live coordination
- Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.
- Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the project lifecycle.
- Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.
- Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.
- Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.
- Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
- Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.
- Collaborate with end-users to create and maintain training materials.
- Manage relationships with stakeholders to achieve project goals Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
- Participate in the evolution of team best practices, standards and policies Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
- Support all Salesforce releases and ensure system uptime as per the SLA.
- Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
Additional Requirements:
- 3+ years of general Business Analysis.
- Experience with Salesforce Service Cloud for a Utilities company
- Experience configuring various salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports.
- Scrum or Agile methodology experience highly desirable.
- Salesforce Adoption experience is a nice to have.
- Proven track record in leading initiatives and managing small projects.
- Competency in gathering and documenting business requirements.
- Proficiency in Excel for data manipulation and complex custom reports.
- Demonstrate some understanding of VisualForce, HTML, Javascript and CSS.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Experience conducting stakeholder interviews and facilitating stakeholder workshops.
- Client friendliness with the ability to build and maintain trusting and value added client relationships.
- Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job tags
Salary
