Claims Correspondence Associate
Location
Marietta, GA | United States
Job description
Cobb EMC has an exciting opportunity for a Claims Correspondence Associate t o process and maintain Cobb EMC Damage Claims and Surety Bonds. To provide additional office support to the Member Services Department and other departments as necessary, including Front Desk duties.
Schedule: 8am- 5pm and hybrid schedule (Minimum of 3 days in the office)
Benefits:
- Company paid Health Insurance Premiums!
- Insurance is effective your first day of employment
- Retirement Security Pension plan!
- Automatic 7% Company paid contribution to 401k with additional matching!
- Annual Bonus Program!
- Tuition and Certification reimbursement!
- Learn more HERE
To learn more about Cobb EMC visit our website at
What you will be doing:
Customer Inquiries
- Greet and accommodate all customers/visitors in a professional, efficient, and courteous manner.
- Handle high resolution and complex customer contacts from Call Center and Customer Service.
- Resolve walk-in customer inquiries in an effective and timely manner.
- Process billing adjustments when necessary; accurately maintain customer master file.
- Set up commercial customer accounts in accordance with deposit requirements and surety bonds.
- Recommend changes to policies and procedures to improve customer service.
- Communicate with insurance companies in reference to damage of Cobb EMC property.
Surety Bonds, Surety Bond Cancellations and Surety Bond Claims
- Prepare surety bond forms and send to commercial members.
- Process incoming surety bonds. This includes notating customer’s account, setting up the bond as the non-cash deposit, removing the existing cash deposit and stopping the deposit SA.
- Process cancellations of surety bonds. Providing correspondence to member, informing them the bond does/or does not require renewal. Notate the account indicating the status of surety bond and removing any non-cash deposit or charging a deposit if bond should be renewed.
- Process surety bond claims when member has not paid final bill by the due date. This includes sending a certified letter to the bond company requesting payment for Cobb EMC.
- Process Proof of Claim forms.
- Maintain records of all correspondence and paperwork relating to surety bonds and prepare all for optical imaging while notating customer accounts.
Damage Claims
- Receive and process monthly damage claims received from accounting department.
- Initiate collection letter to person or company that caused the damage
- Contacts insurance company to establish Subrogation Claim, sends requested information to insurance company; up to and including detailed breakdown of charges, photos of damage and police report.
- Prepare and send accounts to collection agency when all internal collection efforts are exhausted.
- Provide Damage Claim totals to senior management for Damage Claim Write-Offs.
Other Duties
- Provide back-up for the front desk receptionist breaks, lunch and vacation etc.
Minimum Qualifications:
- High School or equivalent.
- Minimum five years in the utility industry in a customer service or collections position.
- Three years calculating deposits for commercial accounts.
- Three years of experience initiating claims and billing
- General office experience that includes working with the general public, insurance companies and contractors.
Preferred Qualifications:
- Previous utility industry experience in a public contact position.
- Working knowledge of collection procedures for damage claims
- Working knowledge of NISC iVUE System, processing surety bond forms, claims and cancellations.
Skills:
- Excellent oral and written communication skills.
- Interpersonal skills to interact with customers and employees.
- Proficiency in effectively addressing and resolving inquiries concerning surety bonds and damage claims.
- Good mathematical and analytical skills for bond and deposit calculations.
- Demonstrated ability to organize, plan, prioritize, balance, and complete multiple responsibilities with minimal supervision.
- Demonstrated ability to effectively work in a fast paced, high-pressure work atmosphere.
- Adequate 10-key calculator and data entry skills.
- Proficiency with personal computers.
CORE Values:
Put People First
Care, listen and connect. Think team, not self. Respect and value differences.
Stay Safe
No shortcuts. See the big picture, no tunnel vision. Look out for each other
Innovate
Embrace change. Think big and bold. Be part of the solution.
Own It
Own your attitue, actions and words. Find a way. No BCD. Never stop learning.
EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace
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