Customer Success Coordinator
Location
Boulder, CO | United States
Job description
ePac Flexible Packaging is a global flexible packaging company with locations across the United States, Canada, Europe, Australia, and Indonesia. Built on break-through digital technologies, ePac is at the crossroads of advanced technology and manufacturing. As a start-up in 2016, ePac began with a focus on helping small and medium sized brands compete with great packaging, and today serves thousands of brands of all sizes. In all corners of the world ePac operates, the company strives to serve the communities in which we reside and contribute to the creation of a more sustainable, circular economy.
SUMMARY OF POSITION
The Customer Success Coordinator drives engagement and sales by understanding customer needs and requirements, educating customers on packaging options, and establishing a trusted relationship. The Customer Success Coordinator provides a best in class experience, educates prospective buyers, closes sales, and helps customers realize maximum value of ePac’s customized packaging solutions.
The salary range for this full-time position is $24/hr plus depending on skills and experience.
This is primarily a remote role with occasional time spent in the office at our Boulder facility.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Build relationships with prospective customers over the phone and through web communication
- Performs customer research and need analysis
- Proficient use of a technology stack (CRM Tool-Salesforce, phone answering application, web chat service, Google Suite)
- Ability to understand customers values, packaging requirements, growth initiatives, and needs
- Develops opportunities by building rapport, providing technical support and preparing quotes
- Educate prospective buyers on digital flexible packaging and how to best leverage ePac’s solutions to drive value within their own business
- Follow up on inbound leads
- Provide timely resolution of customer questions, concerns, and inquiries
- Serve as a trusted advisor and subject matter expert to ensure long-term customer success
- Document and maintain all client communication and contact information in Salesforce
- Develops and maintains a live and accurate sales pipeline of first time customers
- Nurture prospects and ensure their success by providing professional and friendly service
- Thoroughly understand all essential aspects of ePac’s workflow, products, and specs
NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Assist with other projects as assigned.
JOB KNOWLEDGE, SKILLS & ABILITIES
- Commitment to excellence and high standards in written and verbal communication
- Excellent time management and multitasking skills
- Driven and have a sense of urgency
- Adaptable and flexible
- Great customer service skills and action oriented
- Committed to meeting and exceeding goals
- Enjoys working with a team and identifying growth opportunities
- Ability to perform diversified clerical and technical support functions
- Ability to effectively communicate through multiple channels of media
- Strong listening and comprehension skills
- Background in sales and problem solving
EXPERIENCE AND EDUCATION
- Minimum 2-3 years customer success or inside sales experience
- Flexible packaging knowledge a plus but not required
- CRM experience required ( Salesforce.com preferred)
- Experience in Word, Excel and Google Suites
WORK ENVIRONMENT
- ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster
Job tags
Salary
