Project Coordinator

Location

Neenah, WI | United States

Job description

Requisition #: 19031
Functional Area: Client Service; Administrative Support
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Standard business hours

Position Summary

J. J. Keller is seeking a detail-oriented, self-starter to join our team as a Project Coordinator in our Vehicle Legalization department. As a Project Coordinator, you will have daily interaction with internal and external parties to facilitate and implement vehicle compliance for customers. This position will apply expertise to support and work directly with customers, states, vendors, and internal partners to ensure a positive customer experience and successful completion of regulatory items including mileage, fuel tax, vehicle titling, vehicle registration, etc.

This position is on-site at our Neenah, WI office.

Job Responsibilities

• Serves as the primary point of contact for clients for Vehicle Legalization services. Advises clients on regulatory requirements, advises on actions needed to improve compliance levels, resolves service issues, and provides regular updates on progress. 
• Actively collaborates with Sales Associates to advise clients in their purchase decisions and improve the client experience from point of sale through service delivery.
• Facilitates the timely and successful implementation of services in accordance with clients' objectives and contracted projects. Assigns resources as necessary. Remains the primary point of contact with clients throughout the project. 
• Initiates and completes work orders to deliver a variety of vehicle services to clients, including but not limited to, completing state applications, completing a variety of renewals, submitting work to vendor and state representatives, monitoring progress of Permits, etc. (IFTA, IRP, Title & Registration, Mileage Permits, etc.)
• Completes system configuration and set-up and data migration services in accordance with client needs.
• Provides clients with information and special resources to help with complex projects, including custom configurations, reports, etc. 
• Maintains an expert-level understanding of regulations, conducting independent research required to stay current with IFTA, IRP, Title & Registration, and state vehicle-related regulations. Shares this knowledge with clients, sales representatives and other internal partners to further develop their vehicle knowledge.
• Builds a network of critical resources within the industry to effectively troubleshoot issues at both the state and federal level. 
• Makes recommendations to Product Management and sales teams on service improvements and new service ideas based on feedback from clients and personal observations.

Qualifications

Education & Experience:

• 5+ years of total office experience with 2+ year of client services experience in a professional services environment.
• Post-secondary education in a business-related field preferred.
• In lieu of degree or experience, would consider a combination of education and related office experience.
• Knowledge of the transportation industry and vehicle legalization services desired.

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite.
• Strong organizational skills.
• Commitment to providing outstanding client service.
• Multi-tasking and the ability to refocus upon demand.
• Ability to work effectively with internal associates and external clients.
• Good communication skills - verbal and written.
• Ability to work independently or within a team environment.
• Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.

About Our Neenah Headquarters

• Jean-friendly environment, every day of the week!
• Café that offers breakfast, lunch and multiple a la carte items
• Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live
• Free access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs
• Near 1-mile long walking trail that wraps around the campus 
• Multiple collaboration stations 

Want to check it out yourself? Follow this link and click ' See inside our Vinland Facility!

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites may also be required, depending on assignment. 

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program   and you will earn a  cash payment  if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Salary