Machine support specialist
Location
Johnston, IA | United States
Job description
Full job description
Machine Support Specialist- John Deere
Urbandale, IA
Fully onsite role
**Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems. Previous precision ag technology experience would be a big plus
Your Responsibilities
As a Machine Support Specialist for John Deere ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues. In addition, you will:
- Promote use and improvement of Technical Information and preferred delivery channels
- Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
- Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution
- Identify need for developing and authoring new solutions
- Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
- Participate in development and delivery of technical training material
(Required skills/experiences - Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
- Strong ability to self-learn and share product knowledge.
- Experience reading engineering prints and schematics.
- Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
- Ability and willingness to travel domestically up to 25% and internationally on occasion.
- Ability and willingness to work occasional Late shift (11:00 am - 7:30 pm) including extended and weekend hours to support seasonal volume.
Desired skills/experiences - Knowledge or experience supporting products and their functions.
- Knowledge or experience with AMS (Ag Management Solutions) components.
- Knowledge or experience with the CCMS.
Education - Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline/work experience.
INDJD1
Job Location (Additional work locations): Urbandale, IA
Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.
Please contact [email protected] or fill out this form to request accommodations.
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