Patient Access Supervisor
Location
Sioux Falls, SD | United States
Job description
Job Description
Join Our Team as a Patient Access Supervisor at Orthopedic Institute - Sioux Falls, SD
About the Role:
Are you a detail-oriented and compassionate leader with experience in healthcare administration? Do you have a strong background in patient access management and scheduling? If so, we have an exciting opportunity for you as a Patient Access Supervisor at Orthopedic Institute in Sioux Falls, SD.
As a Patient Access Supervisor, you will play a vital role in ensuring efficient and effective patient services by supervising a team of dedicated professionals. Your expertise in telephone reception and scheduling operations will be essential in maintaining exceptional patient experiences from the moment they contact our clinic.
Key Responsibilities:
- Supervise a team of patient access representatives, providing guidance, training, and support in all aspects of their roles.
- Oversee telephone reception and scheduling operations to ensure prompt and accurate handling of all patient inquiries, appointment requests, and changes.
- Monitor and actively contribute to call volume management, ensuring that adequate staffing levels are maintained to deliver outstanding service to our patients.
- Ensure compliance with all relevant regulations, policies, and procedures, identifying areas for improvement and implementing necessary changes to optimize patient access workflows.
- Collaborate closely with other departments to streamline processes, resolve issues, and enhance the overall patient experience.
- Monitor key performance indicators, analyze data, and generate reports on patient access metrics to drive performance improvements.
- Participate in recruitment, selection, and onboarding of new team members, fostering a positive and inclusive work environment.
- Conduct regular performance evaluations, provide constructive feedback, and implement professional development plans to enhance team members' skills and knowledge.
- Maintain effective communication channels both within the team and across the organization, sharing important updates, coordinating schedules, and ensuring a customer-centric approach.
Qualifications and Skills:
- Prior experience in a supervisory role in healthcare is preferred, particularly in patient access, scheduling, or call center operations.
- Excellent leadership skills with the ability to motivate and inspire a team towards achieving common goals.
- Strong organizational and time management abilities to prioritize tasks and manage multiple responsibilities simultaneously.
- Exceptional interpersonal and communication skills to interact effectively with patients, team members, and other stakeholders.
- In-depth knowledge of medical terminology, insurance processes, and healthcare regulations.
- Proficiency in using healthcare information systems, scheduling software, and standard office productivity tools.
- Detail-oriented mindset with a focus on accuracy, quality, and patient satisfaction.
- Ability to adapt to change, solve problems proactively, and work efficiently in a fast-paced environment.
About Orthopedic Institute:
Orthopedic Institute, located in Sioux Falls, SD, is a leading provider of comprehensive orthopedic care in the region. With a team of highly skilled surgeons / physicians and support staff, we are committed to delivering exceptional patient experiences and positive outcomes.
At Orthopedic Institute, we pride ourselves on our patient-centered approach, cutting-edge technology, and continuous commitment to excellence. We value teamwork, compassion, and continuous learning. Our employees are our most valuable asset, and we strive to create a supportive and inclusive work environment where everyone can thrive and make a difference in the lives of our patients.
If you are looking for an opportunity to join a dynamic healthcare organization that values innovation and patient care, Orthopedic Institute is the place for you. Apply your skills as a Patient Access Supervisor in an environment that embraces your commitment to excellence.
Join us in making a positive impact on the lives of our patients every day. Apply now!
Orthopedic Institute is an EOE.
Job tags
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