Ops Street Supervisor

Location

Hamilton, OH | United States

Job description

Great at solving problems?

Not about the 9a - 5p schedule?

Want to stretch your people skills?

The Street Supervisor is responsible for the efficient and orderly coordination of BCRTA services, including the supervision of front-line services, customer satisfaction, resource coordination, and direction of Vehicle Operators as related to the direct provision of service.  The Street Supervisor  will be required to solve immediate operational problems, “triage” emergencies with management as directed, investigate accidents, administer Vehicle Operator discipline as directed by management, monitor quality of services, and other duties as assigned.  The Operations Supervisor will be required to work during non-traditional business hours such as evenings and weekends as needed.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

Essential Job Functions:

• Operates base radio console equipment, transmitting and receiving routine and emergency messages from bus operators when necessary.
• Enforces rules and procedures as outlined in BCRTA handbook and documents.
• Takes customer calls for information on transit services and schedules requested trips when necessary.
• Familiarized with pricing of trips, area covered by BCRTA, and all other BCRTA service information.
• Investigates accidents as needed.
• “Triages” emergencies and coordinates responses with management and other BCRTA team members.
• Advises vehicle operators on standard operating procedures during emergencies and under unforeseen circumstances.
• Works proficiently with computer and software to accomplish limited administrative tasks.
• Maintains accurate reports and records in accordance with BCRTA procedure.
• Assists dispatch with covering extra trips by personally providing trips or contacting possible operator replacements.
• Coordinates with Dispatch and Transportation Coordinator to manage daily route schedules for maximum efficiency, adjusts as necessary.
• Prioritizes tasks to achieve maximum efficiency and superior customer service.
• Reports time off and any safety issues to the Operations Manager or his designee.
• Monitors service and vehicle operators under direction of Operations Management to ensure superior customer service and high levels of employee and passenger safety.
• Investigates and recommends correction of safety issues.
• Retrieves and processes fares under direction of Operations Management.
• Retrains Vehicle Operators in standard procedures as necessary.
• Administers routine discipline and warnings under the directions of Operations Management.
• Perform annual behind the wheel evaluations for Vehicle Operators.
• Communicates clearly and works with customers to solve problems, educate riders, and improve BCRTA service.
• Maintains composure and acts thoughtfully under pressure.
• Promotes a positive public image of BCRTA and exceeds customer expectations.
• Attends training as required.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned.

Physical & Visual Activities:

• Constant period of hearing, near and far acuity, depth perception, color vision.
• Frequent periods of speaking and sitting.
• Occasional periods of standing, squatting, walking, kneeling, reaching and twisting.

PHYSICAL DEMANDS:

ABILITY TO KNEEL AND BEND AS REQUIRED TO SECURE WHEELCHAIR RESTRAINTS.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Occasional exposure to exhaust fumes.

JOB QUALIFICATIONS:

Skills and Abilities:

• Ability to negotiate, train and persuade.
• Ability to read and interpret documents and instruments.
• Ability to analyze problems and recommend corrective courses of action.
• Ability to multitask in a quick-paced environment without forgetting details.
• Well developed oral and written communication ability.
• Demonstrates excellent command of the English language.
• Work under frequent periods of stress.
• Performs as effective team player.
• Ability to perform simple math.
• Familiarity with Microsoft Office Applications.

Experience:

One year experience as a public transit vehicle operator or equivalent experience
Completion of, or ability to complete BCRTA Behind-The-Wheel Trainer Program
Limited dispatch experience or equivalent communication and computer knowledge

Education:

• High School diploma required. 

LICENSES/CERTIFICATIONS:

• Class B CDL with Passenger endorsement, no air brake restriction preferred but not required
• Valid Ohio driver's license

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages and annual budget near $6.5M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions..

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits include generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), advancement, professional development, robust medical, dental, vision, life and short-term disability coverage.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

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