Community Service Officer

Location

Haines City, FL | United States

Job description

***Position open until March 21, 2024***

The City of Haines City is an equal opportunity employer and will consider all applicants for all positions equally without regard to their race, sex, age, color, religion, creed, national origin, veteran status, or any other legally protected status. The City of Haines City is a Drug-Free Workplace. Applicants who complete the initial screening process will be required to complete a pre-employment drug screen and physical. Police Department applicants will also be required to take a Polygraph Examination. All information provided by an applicant will be verified for truthfulness and accuracy if a conditional offer of employment is made. Applications and other submitted documents are considered public records.

Position Function:

The Community Service Officer is a civilian member who works under the direction of the Community Services Division Commander and possesses all of the requisite knowledge, skills, and physical abilities incumbent upon the position. The member performs moderately complex, operational, administrative, and clerical support duties specific to the position. Duties include a variety of tasks, as well as responsible customer service contacts.

The Community Service Officer may perform other related duties and tasks, as required, and shall have the physical, mental, and emotional abilities to perform the essential job duties of the position. The most essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure, and responding positively to supervision.

ESSENTIAL DUTIES:

1. Responsible for the daily administrative operations necessary to achieve and maintain compliance with State law and established industry standards, to ensure efficient and effective implementation of varied tasks, and responsible customer service contacts, utilizing standards of best practice.

2. Responsible for administrative support duties relating to the Division. Duties include assisting officers, conducting faulty equipment checks, conducting abandoned vehicle checks, traffic assistance, funeral escorts, processing found property, and responding to and investigating non-violent, past occurred calls for service as assigned. Completes detailed written and computer-generated reports.

3. Responsible for exceptional customer service. Duties include providing general information and referral information in person and through telephone inquiries to internal and external customers. Provides fingerprinting services, and VIN checks. Performs non-emergency duties. Maintains confidential information.

4. Responsible for supervising court-ordered community service workers. Duties include assignment of duties, and overseeing completion of tasks performed. Ensures community service workers have sufficient supplies/tools to complete assignments.

5. Responsible for conducting Quartermaster duties/tasks in accordance with General Orders. Duties include ensuring sufficient inventory/supplies are maintained in an orderly fashion.

6. Performs additional duties as assigned.

Environment:

Environment relates to administrative duties performed within an office environment or setting, in non-emergency response services, and through extensive public contacts, with moderate amounts of stress. Works with computers and complex software programs; Possible exposure to dust, mold, noise, inclement weather, extreme temperatures, smoke, fire, toxic or caustic chemicals and/or fumes, mechanical and/or moving parts, high elevations, vibration, blood borne pathogens, viruses, disease, and other like items commonly associated with non-emergency response services. The position may require acts of physical endurance and agility. Position may be subject to call 24 hours a day, 7 days a week. The position may require working an on-call schedule. The position may be required to respond to critical incidents and natural disasters.

Knowledge/Skills/Abilities:

• Required knowledge is normally obtained through the completion of a High School Diploma or GED. NCIC/FCIC certifications are required to be obtained within six (6) months of the employment hire date. Successful completion of CPR and Infections Control Certification is required to be obtained within six (6) months of employment hire date. Complete required FEMA Incident Command System courses and Emergency Vehicle Operations Course. Demonstrated proficiency in keyboarding 40 wpm with no more than five (5) errors is preferred.

• Must possess good oral and written communication skills, with the ability to communicate tactfully, clearly, and impartially; duties include speaking with customers who require the ability to communicate and professionally present oneself; must have the ability to follow oral/written directions. Must have the ability to make sound decisions, problem solve, organize thoughts, and reason logically. Requires the ability to read, comprehend, interpret, analyze, and practically apply agency directives, reports, memorandums, and policies and procedures. Must be able to follow oral and written directions; must be able to successfully maintain/work with confidential information.

• Must be able to read and understand Florida State Statutes; City Ordinances; research, resource, and supplemental materials; City policies/procedures; Department General Orders; Accreditation requirements specific to the position; NIMS/ICS issued materials; current CJIS and FCIC policies/procedures; and dispatch signals, codes, and unit identifications.

• Individuals must be able to work under short time constraints, and the pressures of a fast-paced work environment meeting established timelines/deadlines. Requires the ability to work independently, prioritize work, maintain self-discipline, problem solve, multi-task, communicate effectively/tactfully/impartially, concentrate, comprehend, reason logically, organize thoughts, and analyze data. Individuals must maintain knowledge of community referral services, available resources, and current events. The position requires self-discipline and organizational skills.

• Individuals must understand the practical application of NIMS/ICS principles and tactics as they relate to the Code Compliance Unit and understand/apply safety techniques within a field and office setting.

• Must be able to establish and maintain effective working and professional relationships with the City and other public employees/officials, Department members, legal professionals, and the general public. The position requires the ability to communicate effectively and have interpersonal, public relations, problem-solving/stress management, and self-discipline skills.

• Must maintain and exercise ethnic/cultural awareness, and be familiar with the Department's service area.

• Must be able to provide appropriate community referral services, and assist with the city clean-up projects.

• Individuals must be able to perform basic mathematical equations necessary to perform tasks such as payroll, compilation, keyboarding, computer, organizational, decision-making, and accounting skillsets.

• Must be able to perform traffic direction and control methods, including vehicle push bar operations.

• Individuals must be able to compose notices, reports, forms/logs, memorandums, and correspondence and have knowledge of basic grammar, proper spelling, and punctuation.

• Must be able to demonstrate acceptable reading comprehension and interpreting abilities using various software applications such as Microsoft Office (e.g. Word); Power DMS, and IWORQ-code enforcement program. Individuals can use a calculator, telephone, copier, facsimile, and scanner. Must be able to scan and extrapolate data and operate audio/visual equipment.

• Conduct daily and monthly inspections maintaining equipment cleanliness and operational readiness; perform inspections and re-inspections for compliance with the City's Code of Ordinance.

Other Requirements:

• Must possess a valid Florida Class E driver's license, and be able to operate a motor vehicle.

• Must pass applicable post-offer pre-employment testing and background and credit check selection process requirements.

SPECIAL REQUIREMENTS:

This position may be required to report for work when a declaration of emergency has been declared in Polk County.

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Salary