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Location

Flagstaff, AZ | United States

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Job description

Clinical Support Supervisor (CSS)

North Country HealthCare is transforming healthcare for rural Arizona as a Primary Care, Federally Qualified Teaching Health Center. We provide Primary Care, Dental, Physical Therapy and Behavioral Health services to the under-served population across 12 communities in Northern Arizona. We believe in practicing integrative care in an innovative culture. This approach allows us to reach and treat some of the most vulnerable rural populations in the United States, and support the mission of the organization. We are proud of our Family Medicine Physician Residency Program and our Education Programs supported by the Colorado Plateau. Our employees are stewards of our mission and passionate about supporting our community's health and wellness.

GENERAL DESCRIPTION OF POSITION
Under direction from the Regional RN Clinical Manager and in coordination with local operations and clinical leadership, helps provide leadership, education, training and assistance for back office staff. Provides oversite, evaluation, and constructive feedback to ensure consistent standards of care and quality improvement goals are met within assigned clinic setting. Is responsible for ensuring they and their direct reports are following organizational standards and guidelines to meet State, Federal and other regulatory requirements for Quality patient care, and for vaccine management and reporting within the clinic(s). In addition, they support their regional colleagues to provide training and input on clinical support staff performance along with other duties within their Scope of Practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Per RN/LPN scope of practice will supervise and provide education, training and leadership for other RNs, LPNs, MAs and other non-licensed staff as directed. Will be required to participate in the interviewing and hiring process of new back office clinical support staff; provide orientation and evaluations for new and existing staff members within their clinic(s).

Using the written Nursing Protocol set forth by North Country Health Care (NCHC) will be responsible to help ensure timely refill of medications for their assigned location and clinicians.

Participates in the training and implementation of new policies for in-office procedures, medications (including immunizations) and documentation updates/changes. Assures other back office staff are entering documentation correctly using NCHC and state guidelines.
Assists clinic leadership in developing work schedules and staffing coverage for assigned clinic using guidelines provided for assigned clinic and NCHC policies.

Oversees back office staff to clean exam and treatment rooms between patients and at close of business day as assists as needed. Assures medical equipment is cleaned and sanitized and maintained per guidelines.

Assures all POC (point of care), vaccine refrigerator, data loggers and other equipment logs are accurate and functioning correctly.

Maintains the supply of stock items in exam and treatment rooms and documents usage so supplies may be replenished proactively. Orders supplies per clinic guidelines and formularies; and maintains inventory and records of those supplies.

As needed, due to capacity issues, will assist clinic health care providers in providing direct patient care; rooming patients, obtaining vital signs, gathering patient history, reviewing patients medications (if any), and reason for seeking care.

Ensures clinical back office staff are appropriately performing and correctly entering documentation using NCHC, state/federal, and other required regulatory guidelines for all patient care information.

Prepares and assures accuracy of needed reports and/or logs for vaccine, in-house stock equipment/medication and emergency medication pack inventory. Communicates with NCHC pharmacy and clinic manager to provide requested information regarding NCHC medications and other inventory needs.

EDUCATION AND EXPERIENCE
Four year college degree, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting, marketing, business administration, agriculture etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
unrestricted AZ License for RN or LPN
Ability to read and write English and communicate effectively

Benefits:
Health Insurance starts on day one, as little as $5 per pay check
Dental, Vision, 401K
Up to 7 weeks of combined Paid Time Off including sick pay, and federal & floating holidays within the first year, Accrual starts on Day 1
No nights or Weekends
Loan Repayment and Tuition Reimbursement Programs
North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
Employment Type: Full-Time
Salary: $ 13.00 Per Hour

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