ServiceNow Developer - Journeyman
Location
Lafayette, LA | United States
Job description
ServiceNow Developer - Journeyman
Position Description
CGI is looking for a talented, driven ServiceNow Developer to ensure successful delivery of a critical project for a federal client. The ServiceNow Developer will be responsible for design, build, test, and implementation support of ServiceNow Customer Service Management (CSM) Professional. This role will work in an Agile environment.
This position is located in our Lafayette,LA office, however a hybrid working model is acceptable.
Your future duties and responsibilities
• Manage and support a FedRAMP-authorized ServiceNow instance.
• Develop, design, configure, and roll out new modules, workflows, and catalog requests.
• Design and deliver technical solutions developed on the ServiceNow platform.
• Provide software configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, custom scripting, and third-party software integrations.
• Create integrations and process automation using API and data integration processes between ServiceNow and other services.
• Create and maintain Service Catalog Items and Knowledge Bases.
• Work with IT Service Management team and other key client stakeholders within IT and the business.
• Understand business requirements for ServiceNow
• Familiarity using several in-house applications and technologies (e.g., LDAP, Web-services, etc.)
• Participate in sizing the application for future growth and scalability.
• Perform technical configurations, application maintenance, and house-keeping activities.
• Troubleshoot technical issues related to ServiceNow application configuration and other technical issues.
• Identify opportunities to improve the platform.
Required qualifications to be successful in this role
• Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
• 3 to 6 years of ServiceNow development experience required (experience with Rome or later releases)
• Familiarity with ITIL practice areas and IT Service Management (ITSM) principles
• Experience supporting the customization, administration, and configuration of ServiceNow CSM Pro
• Experience in importing ServiceNow data from another ServiceNow instance
• Prior experience integrating ServiceNow with other applications
• Experience integrating ServiceNow with modern cloud-based telephony solutions, such as Amazon Connect, highly desirable
• In-depth knowledge of scripting languages, including JavaScript
• Technical skills, including workflow configuration and business rule development
• Familiar with development and release processes in an Agile environment
• Problem-solving skills and ability to improve and innovate
• Ability to work effectively in a team-oriented, collaborative environment
• Excellent oral and written communication skills; ability to explain complex concepts in plain language
• ServiceNow Application Developer and/or System Administrator certification preferred
• Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
Due to the nature of the government contracts this position requires US eligibility (USC and GC holders).
CGI Federal anticipates accepting applications for this position through 4/30/2024.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level, experience and training, and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is between $59,000-$165,000.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Member assistance and wellness programs
#CGIFederalJob
#GSA2024
#LI-JW5
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at
[email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Job tags
Salary
