Location
Asheville, NC | United States
Job description
Burial Beer Co is actively seeking a seasoned and dynamic leader for the vital role of Head of Hospitality. This role requires a robust background in the service industry, coupled with exceptional business acumen, financial excellence and strategic leadership. The Head of Hospitality will play a crucial role in driving the growth and success of our retail outlets by fostering a culture grounded in high standards, innovation and continuous improvement. Join us in shaping the future of our retail operations with your leadership expertise and commitment to growth and success. This is an Asheville-based position.
The Job
As a key member of the Strategy Leadership Team, the Head of Hospitality plays a pivotal role in shaping and executing the Company's vision through our retail operations. Collaborating closely with cross-functional teams, this role is responsible for establishing and maintaining high standards in aesthetics, hospitality, and financial performance across all retail outlets.
What You'll Do
Vision
- Works within the Strategy Leadership team to develop Company vision, and the strategies to achieve them through our retail business outlets
- Collaborates with the Strategy Leadership team on establishing the standards of aesthetics and hospitality delivered by our teams ("Hospitality Standards") within all retail business outlets and their shops
- Collaborates with the Finance Leadership team on establishing the standards of financial performance for top and bottom lines ("Financial Standards") expected in our retail business outlets
- Responsible for establishing regular financial tools for tracking and managing Financial Standards weekly within all retail business outlets
- Responsible for maintaining accountability for the achievement of Hospitality Standards and Financial Standards with their retail leaders on a weekly, monthly and annual basis.
Establish Strategies, Foster Tactics
- Develops menus and recipes with kitchen managers that facilitate Company vision and comply with Hospitality and Financial Standards
- Develops beverage offerings with bar program leaders that facilitate Company vision and comply with Hospitality and Financial Standards
- Develop service models to meet and achieve Hospitality Standards
- Develop training models to provide education on Hospitality Standards, food and beverage
- Collaborates with Brand Team on programming development
- Develops retail staffing maps, job scopes and shared responsibilities for delivering Hospitality Standards within the bounds of our Financial Standards
- Work closely with the HR department to ensure effective workforce development, people management, talent acquisition, and employee engagement across all retail locations
- Provides support and guidance to retail leaders for hiring and job assessment of their team members
- Develops strategies for each of the retail business outlet leaders to help them grow and build Hospitality Standard-achieving programming like tours, private events, public celebrations, and festivals
Build Hospitality Environment
- Assess performance of new retail outlet leaders and hire new leaders when needed
- Be a brand ambassador for the Company when Collaborators visit our retail business outlets during events
- Foster advantageous service contracts with retail vendors for the company
- Foster a system of regularly reviewing public feedback on customer experience with retail outlet leaders
- Foster a system of support for retail outlet leaders for hiring all retail team positions
- Foster a system of regular training of all retail outlet employees on things like hospitality, food, beverage and other elements of the Hospitality Standards
Who We're Looking For
- Significant experience in food and beverage industry
- Significant experience in management
- Must have experience with the operation of restaurants (kitchen management preferred)
- Proficient in beer, wine and cocktails (certifications desired)
- Financial experience managing service-based business budgets
- Event management experience a plus
- Must have high self-accountability for brand and aesthetic standards
- Must have a love of customer service
- Must be proficient at facilitating training
The Details
Reports To: Chief Strategy Officer (CSO)
Compensation: Determined based on experience
Employment Type: Full-Time, Salaried/Exempt
Job Schedule: Typically M-F, 9a - 5p
What We Offer
Health, Dental + Vision Insurance
Employer Paid Basic Life Insurance
Voluntary Life Insurance
Accidental Injury Insurance
Short-Term Disability
PTO
Paid Holidays
Paid Parental Leave
Bereavement Leave
401k + company match (eligible after 3 months of employment)
YMCA Membership (company subsidized)
Employee Discount Perks
How You Can Apply
Please send a resume and cover letter:
- EMAIL | [email protected] with position title as subject
- DROP OFF or MAIL | Burial Beer Co 40 Collier Ave., Asheville, NC 28801 or Forestry Camp: 10 Shady Oak Dr. , Asheville, NC 28803
Applications will be reviewed on a rolling basis, beginning on Monday, February 5, 2024
Anticipated start date: May 2024
Employment Inclusion Policy
Burial is an equal opportunity employer and makes employment decisions on the basis of merit. Burial celebrates people from all walks of life and prohibits the unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business need. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.
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