Hotel Front Desk Receptionist
Location
Bozeman, MT | United States
Job description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities:
- Field customer complaints when necessary
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- High school graduate, GED recipient, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company:
Boasting Montana State University as its neighbor, Comfort Inn Bozeman is located in the fourth-largest city in Montana. Whether you're seeking adventure or looking for family-friendly activities, Bozeman offers an array of events and attractions to keep you entertained.
As a member of the Choice Hotels International family, our newly-renovated hotel is committed to providing exceptional guest experiences through our clean and diverse guest rooms and outstanding reputation. At Comfort Inn Bozeman, we value our community and recognize that our hotel's success is due to the support and relationships we have built within the community.
We are a Utah-based hotel management company that prioritizes people and culture, our hotel is driven by a passion for exceptional service and guest satisfaction.
Job tags
Salary