Hub International
Location
Parsippany, NJ | United States
Job description
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As the 5th largest global insurance broker, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of 18,000 employees in 750 offices across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community and being one of the industry's leading success in the mergers and acquisitions.
FNA/HUB is seeking an experienced professional to join us as an Implementation Consultant. The Implementation Consultant is a key team member of the Benefits Technology Practice. The Implementation Consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role. Because the Implementation Consultant has personal contact with clients, it is very important for this individual to be comfortable with direct client interaction and project management. This individual will be required to carry out various aspects of the software implementation process including needs analysis, configuration, testing, training, and presentation of the software to clients. This role requires the individual to identify project goals and scope and creating a project plan that outlines tasks, timelines and resources required all while managing risks, issues, and monitoring process to ensure the project stays on track. The ideal candidate is a resource for the team and at times may need to act as a liaison between teams/partners. The candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success and an ability to effectively work across matrix partners.
Job Responsibilities:
Create and facilitate project plan
Manage resources and projects to a given timeline
Configure system as needed and work within the team to meet client deliverables; including, but not limited to:
Configuring system as needed based on client provided requirements
Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans
Establish electronic data interchange (EDI) files when appropriate
Maintain thorough understanding of all internal systems to respond to general and specialized client requests
Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
Facilitate site training to clients and HUB Account Team.
Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.
Ability to manage multiple projects concurrently
Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality
Creating and maintaining procedures for the team
Serves as a technical resource and triage point to the team
Serves as a mentor and escalation point
Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team
Position Qualifications
A Bachelor's Degree and/or 2+ years' experience in benefits administration with a preference to online enrollment.
Experience with Employee Navigator strongly preferred.
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
Experience with building/maintaining Electronic Data Interchange (EDI) files a plus.
Must be able to quickly sort through complex subject material.
Strong analytical skill set and ability to effectively use data for strategy.
High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
Must possess a passion for teamwork, client service and reaching business results through problem solving.
Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows.
This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related duties as requested by their supervisory, subject to reasonable accommodation.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
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Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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