To advance the College's mission, vision, principles, values, and strategic initiatives by providing courteous, efficient, and accurate testing and certification services to students, faculty, staff, job-seekers, professionals, and community members.
General job summary
The Test Center Support Specialist assists the Supervisor in ensuring the smooth day-to-day operation of the Test Center. The Specialist maintains the Center's web-based appointment system and works collaboratively across departments to collect accurate instructions from faculty, the AISD team, and third-party exam partners. With limited supervision, the Specialist administers exams according to written and verbal instructions and industry best practices. The Specialist exercises discretion and sound judgment when dealing with ambiguity, confidential information, and academic integrity issues. The Specialist provides front-line customer service at the Test Center's locations in Cedar Rapids and Coralville, as well as training and support to faculty for accessing the Center's services. Universal core competencies - Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
- Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
- Lead- regardless of title, through positive influence.