DEPOSIT PROCESSING ASSISTANT

Location

Green Bay, WI | United States

Job description

DEPOSIT PROCESSING ASSISTANT Location Green Bay, WI :

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

This position is responsible for processing and verifying items for commercial, agriculture and consumer accounts accurately and timely in a deadline driven, fast-paced environment. This position includes data entry and research as well as creative problem solving with a willingness to cross train and learn additional roles within the department.

As a Deposit Processing Assistant, you will:

• Provide excellent customer service and professional interaction with internal customers while processing requests, questions, and issues related to all aspects of the Deposit Processing through email, phone and chat service.
• Effective use of work on a computer to perform job duties and prioritize tasks in order of importance; ensuring that tasks are completed in a timely manner to meet deadlines.
• Basic knowledge of processing duties which includes but is not limited to NSF decisions, non-posts, stop pays and cash letters procedures.
• Basic knowledge of adjustments/corrections and check representments and chargeback items.
• Perform daily overdraft processing, stop/hold review, rejected item review within established time frames according to MACHA rules and bank processes and procedures.
• Review daily reports and general ledger account reconciliations. Make correction/adjustment entries as appropriate.
• Daily review of fraud software to identify potentially fraudulent checks. This includes communication with the frontline to educate and identify fraudulent items.
• Daily review of classification/indexing software to keep all documents moving in a timely manner.
• Maintain compliance by following bank policies and procedures.
• Identity and suggest process improvements for daily tasks and department functions.
• Provide necessary reporting to Team Lead.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2 years bank experience.
• NCP certification preferred.
• PC, phone system, general office equipment.
• Ability to maintain strict confidentiality.
• Effective verbal and written communication skills and strong interpersonal skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled

Job tags

Salary