---

---

Location

Norman, OK | United States

---

Job description

Job Title: Senior Mortgage Clerk

Company Overview:
At our company, we believe in the power of passion and customer focus. We're dedicated to creating a workplace where individuals truly believe in the work they do and where enthusiasm drives success. If you're looking to join a team of over-achievers who thrive on wild growth and positivity, you'll find your perfect fit with us.

Summary:
As a Senior Mortgage Clerk, you'll play a pivotal role in our operations, ensuring seamless processing of mortgage-related tasks while upholding the highest standards of customer service and compliance. From handling appraisal payments to providing essential support services, you'll be a key contributor to our team's success.

Essential Duties and Responsibilities:

- Procure information from insurance companies via telephone.
- Process tasks in LoanServ and update insurance information accordingly.
- Issue payments to insurance companies and manage correspondence in the Electronic Customer File.
- Prepare and document system notes in Sagent for efficient record-keeping.
- Conduct thorough research on accounts and provide timely resolution.
- Review and process Debt Settlement packets and handle related applications.
- Process charge-offs, debt cancellations, and skip trace information accurately.
- Index signed agreements and provide support for SFH-Guaranteed Loan Program.
- Ensure compliance with SFG-GLP regulations, policies, and procedures.
- Perform detailed account research and offer valuable analysis and advice.
- Provide exceptional customer service support to lenders/servicers via email and phone.
- Assist with loss claim related projects and tasks for SFH-GLP and SFH Claims Branch.
- Perform various administrative duties including data entry, mail handling, and phone communication.

Core Competencies:
- Integrity and commitment to quality work
- Initiative and motivation
- Effective problem analysis and discretion
- Strong communication and leadership abilities
- Reliability, flexibility, and accountability

Compliance:
Uphold a culture of compliance with all applicable rules and regulations, reporting any violations promptly and fostering an environment of transparency and adherence to policies.

Education/Experience:
- Bachelor's degree and a minimum of three (3) years of relevant experience, or equivalent combination of education and experience.

Certificates/Licenses/Registration:
- Must be able to pass a customer background check.
- Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.

Knowledge/Skills/Abilities:
- Proficiency in Debt Collection Improvement Act of 1996 transaction processing.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and collaboratively.
- Advanced proficiency in Microsoft Office programs.

Equal Employment Opportunity Statement:
We are committed to providing equal employment opportunities to all individuals regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

If you're ready to join a team where enthusiasm meets excellence, we invite you to apply and embark on a rewarding career journey with us! #INDREMOTE
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year

---

Job tags

---

---

Salary