ITIL Services Management Lead
Location
Montpelier, VT | United States
Job description
Kforce has a client in Montpelier, VT that is seeking a Hybrid ITIL Services Management Lead to join their team.
Responsibilities:
- ITIL Services Management Lead will manage the architecture, definition, implementation and facilitation/consultation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards and models
- Drives continuous process improvement to achieve client satisfaction
- Builds and promotes a quality-oriented culture in the organization, through innovative quality infrastructure, communications, awareness programs and training
- Formulates and drives implementation of process framework, ensuring conformance/compliance to the organization's quality management system in alignment with corporate standards
- As a ITIL Services Management Lead, you will provide direct supervision to a large team of operational, production, service, or administrative team members
- Work is guided by operational and project objectives
- Sets and communicates clear expectations for work outcomes and manages performance
- Defines effective and efficient quality processes and monitors quantitative process management
Job tags
Salary
$45 - $55 per hour