ITIL Services Management Lead

Location

Montpelier, VT | United States

Job description

Kforce has a client in Montpelier, VT that is seeking a Hybrid ITIL Services Management Lead to join their team. Responsibilities:

• ITIL Services Management Lead will manage the architecture, definition, implementation and facilitation/consultation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards and models
• Drives continuous process improvement to achieve client satisfaction
• Builds and promotes a quality-oriented culture in the organization, through innovative quality infrastructure, communications, awareness programs and training
• Formulates and drives implementation of process framework, ensuring conformance/compliance to the organization's quality management system in alignment with corporate standards
• As a ITIL Services Management Lead, you will provide direct supervision to a large team of operational, production, service, or administrative team members
• Work is guided by operational and project objectives
• Sets and communicates clear expectations for work outcomes and manages performance
• Defines effective and efficient quality processes and monitors quantitative process management

Job tags

Salary

$45 - $55 per hour