Location
Saint Paul, MN | United States
Job description
Our direct end client is looking for a Help Desk consultant for a 12+ month contract. This position is on site in the St. Paul, MN area.
Logistics:
Type: Contract
Location: On-Site (Maplewood)
Pay Rate: $26 w2
Position Overview:
Works with moderate work direction, and can identify issues/problems but may need assistance in resolving. Works with client to analyze and define the business process that needs an IT solution. Identifies and documents high-level requirements, maps future state of the solution, and ensures the system/solution meets business and user requirements.
Responsibilities:
1. Document and map business process and requirements for the future state of the IT solution 2. Identify and understand the end user's need 3. Facilitate the business process redesign and documentation as needed
Project Overview:
Team/Department:
Executive Information Services
Responsibilities:
Assisting and coordinating executive requested meeting support.
Providing advanced technical support for computer hardware and software.
Managing the ordering and issuing of standard PCs, mobile devices, and software solutions, as well as non-standard hardware and software
Leading client-based IT projects
Required Experience:
High School diploma/GED or higher (completed and verified prior to start) from an accredited institution
One (1) year experience with helpdesk/on-site PC Support
One (1) year experience with technical customer service in a private, public, government, or military environment
One (1) year experience with Microsoft Office 365
Additional qualifications that could help you succeed even further in this role include:
Bachelors degree or higher (completed and verified prior to start)
Three years of experience with helpdesk/on-site PC Support
One year of experience with iOS Devices
Possess strong organizational and time management skills
Possess excellent written and verbal communication skills for interacting with all levels of management
Experience with client-facing IT supported systems and internal procedures to support those system
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- Dice Id: york
- Position Id: Bchelp
Job tags
Salary
