Host/Hostess

Location

Charlotte, NC | United States

Job description

Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Ryan and Kristy are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential.

Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.

POSITION SUMMARY:

Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution, and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done.

Under the direction of the General Manager the Host/Hostess serves as our guests’ first impression of our restaurant, warmly greeting each guest attentively as they arrive, effectively coordinating and controlling the flow of the door, managing seating, denoting reservations arrivals, and reviewing placement of walk-ins on seating capacity software, and acknowledging departures of all guests, demonstrating to each guests our unparalleled Passion for Hospitality.

ESSENTIAL JOB FUNCTIONS (Key Tasks and Responsibilities):

Demand for Excellence

• Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift.

• Communicates with the Manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.

Passion for Hospitality

• Answers the telephone in a timely, pleasant, and courteous manner. Correctly takes, confirms, and documents reservations.

• Immediately recognizes and greets arriving guests, obtains guests’ names, provides names to servers, and directs guests to the appropriate waiting areas.

• Escorts guests to their assigned table, delivers and presents menus to all guests.

• Practices teamwork by assisting fellow team members to enhance our guests’ dining experience.

• Accurately quotes waiting times to guests and correctly maintains the “wait” list. Informs Manager on duty when waiting times are running over times quoted to our guests.

Hunger to Grow

• Ensures that all secret shop standards are met for the Host/Hostess position.

• Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess/ Host.

Unwavering Commitment

• Reports to work as indicated on the work schedule in a correct, clean, and neatly pressed uniform. Maintains a professional demeanor and practices positive personal hygiene and cleanliness habits during all work shifts.

• Upholds the highest level of standards and specifications in the performance of your duties. Sets the example for all Team Members and act as a role model by following all Company and RCSH operating guidelines, standards, policies, and procedures. Fosters openness and communication to promote and encourage team-oriented environment within the restaurant.

Desire to Win

• Obtains staffing and station assignments for all servers, bussers, runners, and bartenders from the Manager on duty. Completes table/station chart with these assignments.

• Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.

• Assists the Manager on duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.

PHYSICAL DEMANDS (Minimum qualifications needed to perform essential job functions):

• Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds.

• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store printed materials, menus, wine lists and other hostess/host stand supply items.

• Must be able to constantly stand and exert well-paced mobility for a period up to eight hours in length.

• Must be able to communicate effectively and listen attentively to supervisors, employees, and guests.

• Must be able to continuously use fingers to bilaterally operate the telephone and use point-of-sale equipment and reservation software.

REQUIRED SKILLS/ABILITIES

• Highschool diploma or G.E.D,

• Prior restaurant hospitality experience,

• Attention to Detail: Proven ability accomplish a task with concern for accuracy in all the areas involved, monitoring, and checking work or information and plans, organizing time and resources efficiently, and following up with others to ensure commitments have been fulfilled,

• Collaboration/Teamwork: Proven ability to successfully work toward a common goal with others, including actively listening to others, taking responsibility for mistakes, and respecting the diversity of your colleagues,

• Communication: Proven ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world,

• Conflict Resolution: Proven ability to facilitate the prevention of and/or de-escalation and resolution of conflict while preserving a professional relationship with colleagues, guests, vendors, clients, etc.,

• Customer Focus: Proven ability to gain insight into customer needs, identifying opportunities that benefit the customer, building and delivering solutions to meet customer expectations and establishing and maintaining loyal customer relationships,

• Inclusive Excellence: Proven ability to understand and respect different perspectives and cultures, demonstrating sensitivity to cultural norms, expectations, and ways of communicating, contributing to a work climate where differences are valued and supported, and apply others’ diverse experiences, styles, backgrounds, and perspectives to get results,

• Must successfully complete restaurant training program.

PREFERRED SKILLS/ABILITIES

• SERF Safe Certified

WORK AUTHORIZATION REQUIREMENTS

Authorized to work in the United States of America.

AFFIRMATIVE ACTION/EEO STATEMENT

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment of essential job functions. This information contained herein does not constitute a contract, express or implied.

Beloved for over 50 years and acclaimed for the Sizzle, Ruth’s Chris Steak House is an institution, and the brand that started it all for Prime Hospitality Group. Our mission is to deliver the best steak house experience – period. Whether guests join us for a romantic dinner for two or a business dinner for 12, we do it the best that it can be done.
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Job tags

Salary