Henry Ford
Location
Southfield, MI | United States
Job description
GENERAL SUMMARY:
Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
Responsible for communicating the preferred lens family of products and the benefits of each
Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
Responsible for conducting and recording various measurements that are required to fabricate the lenses
Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
Responsible for follow-up with the eyewear orders through completion and delivery
Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Requires high school diploma or GED
Previous computer experience and basic math skills preferred
Previous customer service, retail, or hospitality experience preferred
Previous dispensing/optical experience preferred
Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
CommunicationOwnership
UnderstandingMotivation
SensitivityExcellence
TeamworkRespect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
WORKING CONDITIONS:
Works in retail optical environment. Requires evening and weekend hours
Additional Information
Organization: Community Care Services
Department: HF Optimeyes Southfield SVC
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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