Assistant Restaurant Manager

Location

Ocoee, FL | United States

Job description

Assistant Restaurant Manager - Dunkin'

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced, dynamic environment? If so, we have an immediate opportunity for you to join our team as an Assistant Restaurant Manager at Dunkin'!

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. With over 13,100 restaurants in 41 countries worldwide, we are a market leader in the industry. As an Assistant Restaurant Manager, you will have the chance to work with a talented team and contribute to our mission of delivering great and friendly guest experiences.

Responsibilities:

• Assist in recruiting, hiring, and onboarding employees
• Communicate job expectations to the team
• Hold team members accountable for their behavior and performance
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain a safe and healthy environment by enforcing safety and sanitation guidelines
• Ensure Brand standards, recipes, and systems are executed
• Help prepare and implement action plans to drive system improvements
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs
• Drive sales goals and track results

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age
• High School diploma or equivalent
• Proficient in math and financial management

Competencies:

• Great Focus:
• Understands and exceeds guest expectations
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction
• Resolves guest concerns promptly
• Passion for:
• Sets and maintains high standards
• Consistently meets or exceeds goals
• Contributes to the overall team performance
• Sets and prioritizes important activities
• Seeks ideas and best practices from others
• Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information to make decisions and solve problems
• Identifies root cause and implements solutions
• Empowers others to make decisions and resolve issues
• Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity and respect
• Encourages collaboration and teamwork
• Leads others and takes effective action
• Building Effective Teams:
• Identifies and communicates team goals
• Monitors progress and holds others accountable
• Creates strong morale and engagement within the team
• Recognizes and rewards employee's strengths and accomplishments
• Listens to others and seeks mutual understanding
• Conflict Management:
• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts and policies
• Escalates issues as appropriate
• Developing Direct Reports and Others:
• Collaborates with employees to create development plans
• Discusses progress towards goals and provides feedback
• Provides challenging assignments and supports resources for development
• Business and Financial Acumen:
• Understands guest and competition
• Approaches situations with an innovative mind
• Has a working knowledge of profit and loss
• Manages key performance measures

Location: West Colonial Foods LLC 8844 W Colonial Dr, Ocoee, FL 34761, USA

Join our team today and be a part of the Dunkin' family! Enjoy flexible schedules, paid time off, health insurance, dental insurance, vision insurance, employee discounts, and paid training. Apply now to start your delicious and fun-filled journey with us! Assistant Restaurant Manager

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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