Operations Manager

Location

New Orleans, LA | United States

Job description

Operations Manager, FIVES
Reports to: Area AGM, Area GM
FLSA Classification: Exempt

Job Summary : An integral member of the company’s leadership team, this position must lead, inspire and embody our values and our philosophy of hospitality in all interactions with our people, guests, vendors, community and investors. This position is also tasked with:

• Ensuring a thriving culture is rooted in all aspects of operations.
• Reinforce and grow a team that embodies the company’s culture
• Possess excellent financial acumen to guarantee financial health throughout the business
• Key measurements of success are:

• Guest feedback

• Internal growth and retention rates

• Financial health of business (top line sales, cost controls, labor metrics)

  Core Tasks and Key Responsibilities

• Hospitality : Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth

• Grows teams of people who exemplify our values and in alignment with our Diversity and Inclusion goals

• Embraces specific performance, cultural, guest and financial objectives for their leaders and holds them accountable

• Invests in a healthy, long-term partnership with all stakeholders by actively working towards shared successes

• Supports our commitment to enabling growth within The Columns by actively growing and nurturing talent, as well as continuously creating pathways of growth within the our operations.

• Endlessly search out opportunities to improve our hospitality and create special moments for guests

• Coach management team to work daily to turn first time guests into devoted regular guests

  Excellence : Ensures that all operations at the venues exude operational excellence

• Ensure that all systems and processes are efficient, compliant with all applicable regulations,

  policies and laws, are properly documented and that our people are well trained on our systems

  and process

• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals

  and resources available

• Partners with leaders across all departments to identify and share best practices for continuous

  improvement

• Reviews turnover data, survey results, performance management results and talent reviews to

  create and implement action plans to continue to improve turnover and the overall cultural health

  of the hotel

• Leads departmental meetings to focus on a healthy culture of excellence and continuous

  improvement

• Guide managers in monitoring payroll on a weekly basis and making proactive adjustments to staff

  schedules based on business levels

Entrepreneurship : Serves as a voice of the company to the community, neighborhood associations, vendors and others – always sharing a passion for hospitality both internally and externally

• Proactively build trusting relationships with community and vendors so that the hotel is a cornerstone of the community

• Consistently fuels a culture that ‘finds the yes’ to delight guests and honor the team

• Uses sound judgement to make decisions that are best for both the short term and long-term health of the business

• Balances responsible day to day operating while never missing an opportunity to ‘turn up the dial’ on our hospitality and excellence, always seizing the opportunity to grow our business by guiding it to new heights.

• Reinforces a high-performance team that stretches to meet or exceed budgeted business goals and  metrics

• Collaborate with management team to follow up on all guest feedback (raves/complaints) via email or written responses and employ Guest Experience Management intel in order to create and strengthen a devoted base of restaurant regulars

  
  Integrity : Leads the larger leadership team with a clear message, sound judgement, patient persistence and generous feedback.

• Constantly and freely offers feedback (both positive and constructive) to leaders and colleagues to achieve remarkable results

• Stays true to brand vision and coach teams to achieve and grow through that lens

• Manages up and down within each department’s teams with equal measures of respect

• Makes time for mentoring teammates throughout the business

• Possess the ability to act with discretion and candor throughout employee life cycle, employee relations and human relations investigations

• Lead the management team in fairly and consistently executing progressive disciplinary action with  members of the entire staff

  Other Qualifications

• Relevant Knowledge, Skills, & Ability:

  • Prior experience running a successful business
  • Proficient knowledge of systems and processes in hotel/restaurant management
  • Strong financial acumen
  • Ability to lead and empower a team
  • Ability to demonstrate discretion and leadership in complex employee relations matters • Ability to embody, teach, and inspire

  Education/Experience:

Demonstrated experience collaborating and communicating across all levels of an organization. Demonstrated technical experience and excellence leading a complex team.

Work Environment:

• Involves sitting, walking and standing throughout the day • Includes lifting and moving of objects of 40lbs or more

Job tags

Salary