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Location

Franklin, TN | United States

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Job description

Full job description

Salary: $17 - 19 per hour + none

Reference: AB_4483742

Ready to deliver world-class customer service experiences? Doing so has never been a higher organizational priority — nor, for that matter, have companies ever found it so hard to find people with your skill set. That’s because even as call volumes are spiking, vacancies appear to be increasing — and many call centers have decided to increase wages as a consequence. So if you’re a highly polished, hands-on pro looking for your next career move, this just might be that opportunity.

salary: $17 - $19 per hour
shift: First
work hours: 7 AM - 4 PM
education: High School

Responsibilities

• Respond to incoming customer calls efficiently while curiously probing for necessary details to bring resolution to customer inquiries and concerns.
• Exceed customer expectations in every interaction by actively and attentively listening to customer concerns and displaying accurate knowledge, empathy for the customer situation, and providing swift actions to bring the most positive resolution.
• Utilize call scripts effectively to accurately respond to specific call types.
• De-escalate dissatisfied customers, offering patient assistance and needed support.
• Maintain a high level of availability to inbound calls, email handling, physical correspondence, and future chat functionality to exceed call center service levels.

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Typing Skills
• Basic Software Skills
• Vendor Management
• Call Center
• Oral Communication
• Multi-tasking
• Answering Phones
• Working Independently

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).


Applications accepted on ongoing basis until filled.

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Job tags

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Salary