Hotel Front Desk Attendant
Hampton Inn Lincoln South Heritage
Location
Lincoln, NE | United States
Job description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
We are hiring for full-time and part-time positions.
Responsibilities:
- Connect with the housekeeping department to ensure guest accommodations are ready
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications:
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1+ year of hotel industry experience or related job preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Has experience answering telephone calls and troubleshooting stressful situations
About Company:
We're just off Highway 2, seven miles from downtown attractions including the University of Nebraska-Lincoln, and boutique businesses like Hurts Donut Co and the Marcus Lincoln Grand Cinema in the historic Haymarket district. Get some time on the green five minutes north at Holmes Park Golf Course.
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