Owner Connection Representative
Location
Plymouth, MN | United States
Job description
Seeking a new job opportunity in the Plymouth area? Dont miss this role! Dahl Consulting is currently partnering with Polaris, a leader in the Powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring an Owner Connection Representative for a contract position! Interested? Get more details below.
- Contract Duration: 6-months
- Worksite Location: Plymouth, MN
Owner Connection Representative Job Description: The Owner Connection Representative will strive to provide world-class consumer service to Polaris owners and represent the voice of the consumer within the organization throughout Polaris dealer partner network. As an OCR, you will be a member of a cross-functional team environment supporting and training our first-level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups. OCRs are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris brand advocacy.
What youll do as an Owner Connection Representative: - Deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on the proper use or maintenance of our products that ensure future satisfaction
- Provide research and assistance to solve issues between Polaris Dealers, Technical Service Representatives, and Consumers
- See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions
- Follow-up with consumers to ensure problems/issues receive a timely response or resolution
- Establish and maintain positive consumer relationships, internally and externally
- Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs
- Support outsource contact center personnel with tools, processes, and information to drive consumer satisfaction
What youll bring to the Owner Connection Representative role: - Bachelors degree preferred, Associate's degree required
- 2+ years of direct or phone interactions with consumers
- Strong desire to deliver industry-leading consumer service and build strong consumer relationships
- Ability to maintain a positive attitude and treat each contact with professionalism and respect
- Ability to work well under pressure and manage stressful interactions
- Current knowledge of computer software and applications preferred Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
- Ability to execute in cross-functional roles and interact with multiple business units to provide world-class consumer service
- Minimum requirement to type 53+ WPM
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
To learn more about working for Polaris through DAHL, visit As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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