Stage 4 Solutions Inc
Location
Mechanicsburg, PA | United States
Job description
IT Support Specialist (Mechanicsburg, PA)
We are currently looking for an IT Support Specialist for our client, a Commonwealth of PA entity. This position will be responsible for performing IT duties in IT support and administration services.
This is a 40-hour/week, 6-month project, in Mechanicsburg, PA.
This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities:
Recommends and coordinates the purchase of software and hardware needed to upgrade agency capability consistent with the agency's IT strategic plan.
Recommends desktop software and hardware purchases, systems integration and installation, and the use of hardware and software.
Develops original training materials, manuals, bulletins, online help, video, and other user aids.
Assists in the preparation and finalization of Community of Practice project proposals.
Develop quality assurance procedures, including data security, backup and recovery, and systems controls.
Creates unit, system, and user acceptance documents and plans and performs regression testing.
Maintains the application release archive and auditable documentation and sign-offs for all projects and items for release.
Performs configurations and deployments of new software releases to preproduction environments.
Ensures that releases are conducted in compliance with the standards and policies governing testing, verification, configuration, and deployment.
Develops and maintains hardware and software asset management procedures, processes, systems, and measurements and makes recommendations on asset management activities and decisions.
Analyzes the needs of the target audience and develops, maintains, standardizes, or revises technical documents, user guides, release notes, help systems, document libraries, and documentation portals.
Assists data or database staff involved in designing and maintaining data or database systems.
Functions as a lead worker for limited technical IT work by assigning and reviewing work, training employees, and performing quality control functions for the work.
Requirements:
3 years of experience with:
o Knowledge of the parts of personal computers, peripherals, servers, and their associated functionality.
o Knowledge of the functions and capabilities of hardware and software.
o Knowledge of troubleshooting techniques.
o Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems, networking concepts, application development concepts, database concepts, and web development concepts.
o Knowledge of the principles of information technology project management, information technology security principles, hardware and software testing methods, and information technology systems performance monitoring techniques.
3+ years of Ability to analyze information to diagnose and troubleshoot technical problems.
Please submit your resume to our network at apply to the IT Support Specialist (Mechanicsburg, PA) role).
Compensation: $22/hr-$25/hr
Please feel free to forward this project opening to others who may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
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