Location
Cincinnati, OH | United States
Job description
Rotex is looking for a (Mechanical) Technical Service Engineer to join our team in Cincinnati. As a Technical Service Engineer, you will be the primary global resource for supporting customer field issues that go beyond the capabilities of field service technicians and require engineering analysis. Internally, this person will work closely with the field service technicians, service manager, and the engineering group for support as needed. They will also interact regularly with customers to collect data and troubleshoot issues; this will primarily be performed remotely via telephone, email, and online meetings, though travel to customer sites will be required on occasion. In addition, this person will also work on various technical written communications including IOM manuals, field repair instructions, and other technical bulletins.
What you’ll do:
- Engineer solutions for short- and long-term field issues. Collaborate with customers, sales, engineering, and manufacturing teams, along with third-party contractors, to resolve technical issues.
- Troubleshoot machine downtime, and recommend parts, service, and design solutions to improve machine uptime, maintenance, and operation.
- Preparation, development, and delivery of technical documents for internal and external use. Includes presenting technical information to customers.
- Develop and model solutions utilizing 2D/3D design software.
- Perform and understand results of basic Finite Element Analysis (FEA).
- Demonstrate full competency in one or more engineering areas including, but not limited to, statics/dynamics, high cycle fatigue, manufacturing processes, and previously mentioned software tools.
- Other duties may be assigned.
Basic Requirements:
- Bachelor’s degree in mechanical engineering discipline; and a minimum of 3-5 years related work experience in manufacturing/fabrication environment and/or training; or equivalent combination of education and experience with an emphasis in product design/development.
- Sound knowledge in product design, technical writing, and manufacturing techniques.
- Strong skills in 2D/3D modeling (Solidworks and Autocad preferred), simulation and ERP software and Microsoft Office applications.
- High problem-solving aptitude. Strategic thinker that is technical, collaborative, and resourceful.
- Decent business acumen.
- Oral Communication - Speak clearly and persuasively in positive or negative situations; Participate in meetings.
- Written Communication - Write clearly and informatively, Present numerical data effectively.
- Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self and encourages others to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency.
- Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.
- Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner.
- Ability to travel 10-15% of the time.
Preferred Qualifications:
- Experience with Microsoft CRM preferred.
- Beginner-intermediate knowledge of Finite Element Analysis (FEA)
- Good working knowledge of project management techniques.
Who we are:
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.
The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history. Rotex is a Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at
[email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
About Hillenbrand: Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: Companies under Hillenbrand- ROTEX, COPERION, MILACRON, MOLD MASTERS
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