OPS I - Operations Associate 1
Location
Warren, MI | United States
Job description
Summary:
The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.
Job Responsibilities:
- Gather, develop, maintain, and interpret complex data.
- Communicate statistical and technical data with internal and external business units.
- Assist in system change management and deployment.
- Respond to inquiries for routine system issues and mainframe batch issues.
- Assist in central deployment of changes to distributed cycle and mainframe batch cycle.
- Assist in statistical reporting of metric and operational performance data.
- Partake in asset management, pricing research, and procurement for online hardware and software.
- Conduct physical inventories of equipment
- Participate in audits to determine the accuracy of inventories and records.
- Manage complex or sensitive service orders.
- Participate in feasibility studies, costing, and proposal preparations.
- Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.
- Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.
- Log and track inquiries and compile customer service statistics.
- Administer policies and procedures.
- Assume operational assignments where needed.
- Process order for Online Change/Add/Move requests.
- Provide billing issue resolution and adjustments.
- Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.
- Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.
- Assist operational and support groups with project implementations.
- Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.
- Monitors and manages hardware resources.
- Prepare business cases and appropriations requests.
- Monitor and report on operations/financial metrics.
- Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.
- Assist in providing security consulting and detecting security violations.
- Act as a focal point for gathering audit comments and follow-up documentation.
- Assist in providing vital records support.
- Assist in providing disaster recovery support Facilities Management
- Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.
- Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.
- Assist in general deployment of maintenance services.
Skills:
- Strong organization, planning and data management skills.
- Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.
- Strong written and verbal communication skills.
- Ability to work independently and collaborate cross-functionally.
- Strong interpersonal styles and communication methods to work effectively with business partners.
- Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).
- Ability to handle multiple projects simultaneously.
- Ability to prioritize assignments/projects and multi-task within restricted time constraints.
- Demonstrated capability of working in complex, global environments with global project teams.
- Knowledge and understanding of Corporate/unit policies and procedures.
- Knowledge and understanding of corporate/unit policies and procedures.
Education/Experience:
- Bachelor's degree in Business Administration, Finance, Computer Science, or related field.
- 0-2 years of experience required.
Job tags
Salary
