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Location

New Brunswick, NJ | United States

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Job description

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Receptionist for NJMS -Pediatrics. The primary purpose of the Receptionist position is to work under the direction of the head clerk and in accordance with WIC policies and procedures, provides clerical client services to WIC enrolled women who are pregnant, postpartum or breast feeding, and to infants and children up to age five (5).

Among the key duties of this position are the following:

• Answers the telephone, checks voice mail messages and returns calls in a timely manner as necessary.
• Inputs all WIC related data into WIC database, as required.
• Makes face-to-face and telephone appointments using both the WOW scheduler and the site specific appointment template.
• Receives WIC participants at the front desk, checks them into WIC database and ensures that participants have the necessary documents to receive services for which they are presenting.
• Benefits Issuance in accordance with WIC policies and procedures.
• Requests participants to complete the Customer Services Satisfaction Survey and submits completed surveys to supervisor, when needed
• Completes all mandated in-service and online trainings in a timely manner.
• Demonstrates good customer service and service excellence behavior at all times.
• Performs other duties in support of program operations as assigned.

Minimum Education and Experience:

• Must have a High School Diploma or GED
• And one to three (1-3) full years of clerical experience performing data entry activities, database maintenance and general office services support, preferably in a health care services setting.

City: Newark

State: NJ

Physical Demands and Work Environment:

• Standing, sitting, walking, talking or hearing
• Office environment
• Moderate noise

Posting Number: 24ST0003

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

Connections working at Rutgers University

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