Customer Service Specialist

Location

Fayetteville, NC | United States

Job description

This is a remote contract role for a Customer Service Specialist. The Customer Service Specialist will provide excellent customer service by answering product and service questions, taking orders, troubleshooting and resolving customer complaints, and performing other customer service functions. The Customer Service Specialist will also maintain customer records and ensure customer satisfaction. There are no health benefits offered and it a contract position (1099).

You must reside inside the United States and not in one of the states that are listed below, we are not licensed to operate in the states listed here and can NOT move forward with the application process,   and we will remove you from our contact list..

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California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

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Requirements

Experience in customer service or related field preferred

Excellent verbal and written communication skills in English, bilingual a plus

Good problem-solving skills and ability to think critically and creatively in handling customers issues

Ability to multitask, prioritize and manage time effectively

Ability to work independently and as part of a team

Experience with Microsoft Office and familiarity with customer service software, preferred

 
Must have a PC with Windows 10 or 11... **Chromebook, I-pad, Mac computers are NOT compatible**

Must have high speed internet (hardwired only, not Wi-Fi)

Must have a dedicated phone line without voice mail.

High school diploma or higher preferred

Benefits

• Excellent support team
  
• Set own schedule
  
• Be your own boss
  
• Valuable time with family
  

Job tags

Salary

$10 - $18 per hour